IT & Systems Support Engineer at West Indian Ocean Cable Company (WIOCC)

Job Objective:

The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.

Key Duties & Responsibilities:

• Act as the primary contact for all internal IT helpdesk support requests
•  Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems
• Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls
• Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
• Contact and collaborate with software and hardware vendors to solve technical issues as needed
• Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis
• General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity
• Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)
• Own issues through resolution, escalating to appropriate support member/team when necessary
• Onboarding administration
•  Prepare new hire hardware for deployment
• Educate new hires on new software and technology related procedures to secure a swift onboarding process
• Conduct orientation and guidance to users on how to operate new software and computer hardware
•  Improve IT operations by conducting system analysis and recommending changes in policies and procedures
• Create documentation to provide guidance on use of various platforms and for frequently asked questions
• Oversee the allocation, replenishment, and maintenance of IT stock inventory

Minimum Qualifications:

• BSc. Computer Science/Engineering or equivalent
• At least two years hands on experience in system administration and support

Experience & Skills:

• Strong analytical, debugging, and problem-solving skills
• Office 365 Administration and support
• Strong knowledge of Windows. Linux knowledge is a plus
•  Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security
•  Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are a plus
• Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling
• Strong documentation and communication skills
• Ability to work with limited supervision and stay focused while performing repetitive tasks
• Ability to follow through and execute on assigned tasks
• Work well with geographically diverse teams and users
• Scripting experience, Programming is a plus
• Cybersecurity experience is a plus

Attributes

• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Ability to work under pressure, multi-task and think creatively
• Efficient time management, fast learner in a fast-paced dynamic environment
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Passion for technology and innovation
• Ability to prioritise tasks and learn in a fast-paced environment
• Excellent oral and written communication skills

Deadline for application is 31st January 2023.