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  • Posted: Jan 23, 2023
    Deadline: Not specified
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    Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, dive...
    Read more about this company

     

    IT & Systems Support Engineer

    Job Objective:

    The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.

    Key Duties & Responsibilities:

    • Act as the primary contact for all internal IT helpdesk support requests
    •  Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems
    • Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls
    • Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
    • Contact and collaborate with software and hardware vendors to solve technical issues as needed
    • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis
    • General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity
    • Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)
    • Own issues through resolution, escalating to appropriate support member/team when necessary
    • Onboarding administration
    •  Prepare new hire hardware for deployment
    • Educate new hires on new software and technology related procedures to secure a swift onboarding process
    • Conduct orientation and guidance to users on how to operate new software and computer hardware
    •  Improve IT operations by conducting system analysis and recommending changes in policies and procedures
    • Create documentation to provide guidance on use of various platforms and for frequently asked questions
    • Oversee the allocation, replenishment, and maintenance of IT stock inventory

    Minimum Qualifications:

    • BSc. Computer Science/Engineering or equivalent
    • At least two years hands on experience in system administration and support

    Experience & Skills:

    • Strong analytical, debugging, and problem-solving skills
    • Office 365 Administration and support
    • Strong knowledge of Windows. Linux knowledge is a plus
    •  Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security
    •  Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are a plus
    • Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling
    • Strong documentation and communication skills
    • Ability to work with limited supervision and stay focused while performing repetitive tasks
    • Ability to follow through and execute on assigned tasks
    • Work well with geographically diverse teams and users
    • Scripting experience, Programming is a plus
    • Cybersecurity experience is a plus

    Attributes

    • Integrity, honest with high ethical standards
    • Boundless, passionate, and flexible
    • Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships
    • Ability to work under pressure, multi-task and think creatively
    • Efficient time management, fast learner in a fast-paced dynamic environment
    • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
    • Passion for technology and innovation
    • Ability to prioritise tasks and learn in a fast-paced environment
    • Excellent oral and written communication skills

    Deadline for application is 31st January 2023.

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    IT & Systems Project Manager

    Job Objective:

    The Information Technology & Systems and Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects.

    Key Duties & Responsibilities:

    • Manage delivery of IT& Systems projects as directed
    • Coordinating project team members and developing schedules and individual plans
    • Maintain project timeframes, scope, control cost, schedule to ensure things stay on track and status reporting
    •  Organizing and managing all phases of the project to ensure on-time completion
    • Create, obtain approval, and manage project charters, plans, risk registers, budgets, lessons learnt
    • Identify concerns, issues, contractual challenges and escalate appropriately
    • Successfully manage the relationships with in-house stakeholders and third- party consultants
    • Developing and maintaining a detailed project execution plan
    • Creating and communicating roles and responsibilities matrix for project teams
    • Developing and following a communication plan that defines information flow and project status reporting requirements
    • Developing a risk register with mitigation plans for each identified risk
    • Defining a quality plan that is communicated and implemented
    •  Having a project estimate broken down with appropriate work breakdown structure granularity that is updated with earned value and regularly reviewed with the project team
    • Holding regular team meetings with defined agendas and published minutes
    • Maintaining an updated action item log that is readily available to the project team

    Minimum Qualifications:

    • Degree in Computer Science or IT
    •  7+ years of relevant work experience in managing IT related projects
    • PMP / PRINCE2 certification or equivalent (desirable)

    Experience & Skills:

    • Proven IT Project Management skills
    • Proven delivery managing increasingly complex projects
    • Excellent written and oral communication skills
    • Excellent knowledge of MS Office tools
    • Experience/certification in acknowledged project management methodologies is an asset, or other known project management techniques and procedures
    • Knowledge and experience on ERP systems and/or ERP implementations is essential
    • Strong communication and negotiation skills
    • Ability to manage multiple projects and resources
    • Ability to act as point of contact between project team, sponsors, and stakeholders
    • Excellent problem-solving skills
    • High degree of initiative, accuracy, efficiency, and attention to detail
    • Ability to work effectively in a distributed team environment
    • Ability to work effectively with all levels of management and staff

    Attributes

    • Client focused, relationship builder
    • Integrity, honest with highest ethical standards
    • Boundless, passionate, and flexible
    • Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships

    Deadline for application is 15th February 2023.

    go to method of application »

    Senior System Developer

    Job Objective:

    The Senior System Developer will be responsible for to design, develop, maintain, test, and deploy software applications that enrich, extend, or scale the company’s business and operational support Systems. They will lead the development team with all software development tasks and ensure all projects are completed on time and to company’s specifications.

    Key Duties & Responsibilities:

    • Collaborate with stakeholders to identify, capture, and analyze user requirements, specifications and translate them into business requirements
    • Work with team members to design system architecture and develop algorithms and flowcharts
    • Develop innovative, creative, high quality and intuitive software solutions that meets and exceeds the needs of the company
    • Managing the software development lifecycle
    • Continually improve the codebase with clean and efficient codes that adhere to the internal coding standards, development processes and design best practices
    • Collaborate with team members to improve the performance, efficiency, and scalability of existing systems
    • Integrate existing software components with third-party programs
    • Troubleshoot and debug issues quickly and efficiently to ensure a productive workplace
    • Implementing software application security controls
    • Analyzing and testing software applications and programs before formal launch
    • Creation of clear technical specification documentation for purposes of reference and reporting
    • Identifying opportunities and championing for business process improvements and automations
    • Compiling and assessing user feedback to recommend software products and improve system performance
    • Collaborate with team members to schedule, plan, control and implement the software release process, windows, and cycles
    • Report in weekly Scrums on progress towards tasks, milestones status and barriers needing attention
    • Aid and support the coaching and training of end users to ensure they are confident in the use of software applications

    Minimum Qualifications:

    • BSc. Computer Science/Engineering or equivalent
    • At least 5 years hands on experience in software development

    Experience & Skills:

    • In-depth knowledge of Javascript/Typescript (ReactJS, NodeJS – SuiteScript is a plus) Highly proficient in Flask and FastAPI Python frameworks
    • Experience with Microsoft Azure or similar Cloud infrastructure platforms (Google Cloud, AWS)
    • Experience with Apache Kafka or similar message queuing and streaming technologies (RabbitMQ)
    • Good knowledge of No/SQL Databases (PostgreSQL, MongoDB, Redis)
    • Solid experience in API technologies (REST, gRPC, GraphQL, SOAP)
    • Working experience in an agile environment
    • Solid Understanding of CI/CD and code versioning tools (Azure DevOps, Github Actions)
    • Experience with containerization and orchestration technologies (Docker, Docker-Compose & Kubernetes is a plus)
    • Experience with business process analysis, design and optimization
    • Experience in Application security is a plus
    • Experience in Java is a plus (Maven, Java 8+)
    • Experience in Mobile application development is a plus (React Native, Flutter)
    • Good technical writing and documentation skills is a plus
    • Experience with UI/UX design is a plus

    Attributes

    • Client focused, confident, relationship builder
    •  Integrity, honest with high ethical standards
    • Boundless, passionate, and flexible
    •  Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships
    • A deep-rooted passion for technology and innovation
    • Brilliant logical, analytical, and creative approach to problem-solving
    • Fast learner with an eagerness and interest to learn new technologies
    • Ability to work under pressure, multi-task and manage multiple priorities in a fast-paced agile environment
    • Efficient time management and task prioritization
    • Divergent and critical thinker
    • Great attention to detail
    • Excellent oral and written communication skills

    Deadline for application is 15th February 2023.

    Method of Application

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees.  Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

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