IT Trainee at Kempinski Hotels

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Main Responsibilities: 

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures. 
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair. 
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate. 
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.). 
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures. 
• Assist in the purchase of all AV equipment 
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel. 
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager. 
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager. 
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager. 
• Manages and maintains Database Management Systems 
• Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly 
• Prepare crystal reports 
• Solve technical and operational challenges in the scope of IT reported by users. 
• To support computers in hardware and software malfunction in coordination with all the departments. 
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance. 
• Maintain complete record of the systems related inventory. 
• Coordinate the timely repair of the faulty computer systems and equipment. 
• Establish and maintain procedures of the backup and restoration of all data and programs in the system. 
• Coordinate the data and emergency procedures in the event of system failure. 
• Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system. 
• Keep all systems and software up to the current release. 
• Advise hotel management on the existing and future systems being developed/implemented. 
• Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs. 
• Set up and maintain the office automation systems in the hotel. 
• Support Systems, local area network, and wide system office. 
• Handle all administrative in the information system office. 
• Assist the users on the use of the information systems in the hotel. 
• Prepare and maintain documentation n all hotel software applications. 
• Maintain and inventory listing of all computer hardware in the hotel. 

Desired Skills & Qualifications: 

• Degree/ Diploma in IT from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

Cosing: 03/26/2023