Junior Banqueting Manager at Crystal Recruit

Responsibilities

• Planning and execution of F&B services and Events at the assigned Centres
• Assist with Events at our Riverside Drive and Riverside Square center if required and have no active event in your assigned centres
• Manage the Food and Beverage services
• Ensuring excellence in Hospitality Services across centre cafe, bar, kitchens and room services
• Planning and execution of all catered meetings and events in liaison with Events sales team
• Managing Event Hosts across all centres in liaison with the Hospitality Managers who are responsible for execution in the respective centers
• Managing the weekly hospitality staff roster required for smooth operations in respective centres.
• Conduct weekly trainings as per Hospitality training program
• Supervision of lead hosts, lead barista, to ensure a smooth delivery of all events, from setup to cleanup
• Managing inventory in the centers, both in F&B stores and in the pantry kitchens.
• Ensure daily billing and reporting is complete by close of business, with no open bills.
• Daily, weekly & monthly reporting to Head of Hospitality
• Logging of Maintenance calls (plus verbal communication on urgent items)
• Attending all meetings needed to manage your role
• Working with the marketing team to design and execute event communications. that promote events
• Manage POS support for F&B sales and Events in liaison with Stock Controller
• Meeting Rooms & Events in assigned centres
• Working with the F&B Manager to create systems to track the booking and forward planning of events so that deadlines and budgets are always met
• Planning space layouts according to the number of guests and the type of event Ensure standardized set-ups as per SOP guidelines
• Scheduling of all weekly shifts roster for all Event Host and request for any hired services after liaison with Event Sales manager
• Working with all event support teams; operations, tech, facility management and content to ensure timely and correct set-ups and support.
• Management and supervision of Event Hosts to execute events
• Posting and analyzing post-event reports and feedback surveys
• Conduct Toolbox meetings with hosts and baristas
• Continuous evaluation and training of F&B hosts and baristas on Hospitality standards
• Supervise F&B operations
• Manage the POS System and reporting.
• Scheduling staff in weekly shifts roster and request for any hired services
• Staff management (with HR) and leave management
• Responsible of the procurement process for centre F&B in coordination with Stock Controller Centres
• Manage Pantry Kitchen set-ups and stock levels

Requirements

• 2+ years of Hospitality experience fostering a diverse network and knowledge to execute events large and small.
• Customer experience driven
• Collaborative and communicates well to provide direction
• Project management experience
• Research, organizational skills, and extraordinary relationship building skills
• Ability to multitask and execute under pressure and in demanding fast-paced environments
• Flexible schedule-long hours and regular evening event coverage is common