Senior Manager Sales Operations at Kasha Kenya

Core Job Responsibilities:

• Maintain a detailed understanding of existing sales processes and identify areas open to process improvement.
• Implement new processes, educating sales operators and teams on how best to utilize new tools and methods.
• Devise high-level sales strategies in response to emerging trends and opportunities.
• Analyze market and sales data, delivering reports on your findings to other key decision-makers.
• Enhance sales productivity by enabling the team to work smarter by simplifying processes.
• Create monthly content for executive presentations and board reporting.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Directly assist teams in developing high-value clients and help with on-boarding and training new sales talent.
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes.
• Maintain regular check-ins with Sales Managers/Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.

Qualified candidates should have:

• Over 10 years of experience in sales operations as a sales manager with proficiency in creating reports, optimizing processes and training new hires.
• Bachelor's degree in Sales and Marketing required; technical or business-related field preferred.
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
• Advanced Excel skills with a strong understanding of lead generation and offline marketing strategies.