Reservations Agent at Kempinski Hotels

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls KEA audits results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Desired Skills & Qualifications

• Diploma in related field.
• Knowledge of Opera PMS or Fidelio V6 is imperative
• Opera central systems knowledge
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
• Experience in a similar role and proven track record may be considered in lieu of specialized education
• At least three years experience in a similar position in hospitality
• Detail oriented
• Good Communication skills
• Listening and oral skills
• Listen attentively and speak clearly