Sales Operations Coordinator at Kenafric Industries

Essential Duties and Responsibilities

Automation and Sales Process Improvement

• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
• Create and maintain documentation on key processes, policies, and relevant training materials on any automated processes.
• Act as the liaison on sales force automation and oversee its gradual improvement and scope to cover the entire sales process.
• Proactively identify opportunities for improvement in the Sales process. Work closely 
• with the field to identify the opportunities, develop an action plan, monitor execution, and report out performance.

Data Management: Reporting and Analysis

• Standardize and build business reporting metrics for strategic analysis and internal 
• business review at all levels of the organization including executive, middle management, and field level sellers.
• Partner with sales leadership to develop and train commercial teams on key dashboards, 
• reports, and processes that will make the team more efficient and successful.
• Help sales leaders make data-driven decisions through advanced analysis and better forecasting using predictive models/tools.
• Work alongside commercial leaders to define quarterly objectives, standardize business 
• reporting, and create dashboards for sales executives and teams in line with the set objectives.
• Own the end-to-end process of tracking and analyzing the outlet evolution per individual customer and delivering regular insights to the business.

Demand Planning & Target Setting

• Support the execution of the annual planning cycle, territory design, sales roadmaps and targeting.
• Translation of overall KBBL business objectives to targets for sales team and distributors
• Development of demand plan based company business objectives.
• Alignment of demand plan with supply planning process and production team

Performance Management for Key Resources

• Work with CSM to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales support staff.
• Analyze performance metrics data and leverage it to effectively coach and develop the Sales Support team.
• Getting accurate, real-time visibility of team performance in addition to comparing individual performances within a sales team
• Provide sales process training to sales personnel to enhance their skills and overall efficiency.
• Using results obtained from sales forecasting and analysis, offer recommendations critical for deciding suitable sales strategy and business go-to-market model. 

Team Facilitation and Enforcement of Sales Routines by Key resources.

• Oversee the enforcement of sales routines by key resources to ensure compliance.
• Team facilitation to always ensure smooth operation of the sales team and timely execution of their deliverables.
• Keeping the sales force in check tactically by making sure their everyday tasks are aligned with the company strategy.
• Provide salespersons with useful product information as well as sales data and best practices for optimal sales performance.
• Drive key work streams with the ability to identify milestones, activities, deliverables, and requirements to create project plans and track to deadlines
• Work with marketing to enable salespeople and tie marketing activities to sales processes.

Required Qualification Knowledge, Skills and Abilities

• Holder of a Degree in Finance, Economics, Statistics or any other related area
• Possession of between 3-6 years in a similar role in FMCG set up.
• Ability to use advanced Excel, or any other BI tool.
• Proficiency with any sales automation tool.
• Well-developed capabilities in problem-solving and crafting efficient processes.
• Demonstrate the ability to think both analytically and creatively.
• Possesses strong problem-solving skills.
• An innate drive to innovate and optimize the use of available resources
• Communicates clearly and effectively.
• Pays close attention to detail.
• Manages time efficiently.
• Works well with a team.
• Possesses strong report writing skills.
• Can conduct independent research.
• Ability to translate different sets of data into a compelling whole story that drives value for commercial leadership