Employee Service Experience Officer at Kenya Airways

Principal Accountabilities (KEY Performance areas):

Accountability (Responsibility)

• Verify and execute all assigned incoming confidential inquiries and requests from internal and external parties and ensuring all required information is accurate and complete for entry into HRIS system.
• Process HR system transactions (i.e. new hires, terminations, position changes, non employee entries, supervisor changes etc.) and generate needed outputs e.g. standardized letters and templates
• Resolve confidential inquiries or transaction requests quickly and efficiently
• Maintain employee personnel files and documentation for the entire employee life-cycle data components
• Support the manager in providing documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job or pay history, etc.
• Perform other employee cycle-related duties as assigned

Skills, Competencies and Experience:

Qualification (Minimum)

• Bachelor's degree in Business Administration, Social sciences or Human Resources

Additional Qualifications

• Diploma in IHRM

Years of Experience (Minimum):

• At least 1-2 years of generalist HR experience
• System experience with HRIS systems including data entry, extracting data and using MS Office Suite to prepare reports and summaries preferred

Other Skills:

• Excellent communication skills, both oral and written, to communicate issues and resolutions and provide the appropriate level of support with the ability to communicate effectively
• High level of energy, personal accountability and integrity
• Organized, multi-tasking, meeting strict deadlines, and must be able to work well under pressure using time management and prioritization skills.
• Demonstrated ability to work effectively and professionally at all times
• High commitment to quality
• Highly detail oriented; checks own work, verifies data before processing, keeps accurate records, organizes information effectively while maintaining a quick, efficient workflow
• Basic understanding of general business functions and the relationship of inquiries received and prevent errors/rework

Behavioral competencies

• Achievement Drive & Initiative
• Living and Breathing Customer Service
• Collaborating as a Team