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One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.
About the Role
You will manage a team of 5 Customer experience officers who will be based in Nyanza, Western, Mt Kenya and Rift regions of Kenya. Daily, you will collate and organise findings from the 5 Customer experience officers on their multiple experiences with Tupande services.
Weekly, you will collate the findings and ensure that each Tupande Customer Journey is tied to a Net Promotor score that represents the customer experience that the Officer underwent in a given week. Weekly, a Customer Experience Journey report will be developed outlining the customer pain points and customer experience successes to the Country Leadership.
You will be based in one of the regions that Tupande operates in i.e. Nyanza, Western, Mt Kenya and Rift Valley. This role will be for 6 months initially with the possibility of extension/contract renewal.
You will be reporting to the Kenya Monitoring, Evaluation and Learning Lead and a dotted line to the Kenya Marketing Lead.
Responsibilities
Project Management
Budget Management
Human Resource Management
Reporting
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
Preferred Start Date
As soon as possible
Interested and qualified candidates should forward their CV to: using the position as subject of email.
Interested and qualified? Go to One Acre Fund on grnh.se to applyBuild your CV for free. Download in different templates.
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