Manager Planning and Strategy – 1 Post at Kenya Power Pension Fund (KPPF)

Ref: KPPF/HRA-HR/1/22/9

Key Responsibilities 

• Actively participate in the development, implementation, and execution of corporate strategy by guiding the planning and review process and overseeing strategic initiatives and projects.
• Lead periodic reviews of strategy in line with external and internal political, economic, social, environmental change drivers and advise on the strategic implications of these factors.
• Advise management to enable a shared understanding of best practice strategic planning and to ensure that planning outcomes are highly effective and well aligned with the direction and objectives of the Fund.
• Direct the alignment of corporate reporting systems and the identification of key performance indicators and high-level targets.
• Facilitate the strategic review and planning processes with the heads of departments, to enable the development of aligned and integrated divisional/business plans. 
• Enforce compliance with strategic planning reporting requirements by linking to independent performance management and departmental processes.
• Lead process improvement initiatives through mapping of member journey and work with cross-functional teams to coordinate and streamline business processes; identify risks and issues and prioritize processes to be improved.
• Facilitate teams to critically review current processes for effectiveness, quality, and simplification.
• Implement process solutions to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness, promote implementation of best practices.
• Develop metrics to ensure processes improvement implementations are successfully measured and efforts are attached to improved member satisfaction.
• Develop challenging quality metrics across the Fund and monitor performance.
• Develop procedures to examine and report quality issues within the Fund.
• Oversee service quality, maintain, and improve training platforms and work with management to improve key metrics.
• Administer and implement the Fund’s quality management system (QMS) to ensure efficiency, compliance and continual improvement and automation using Q-Pulse system.
• Act as the team leader of the ISO champions for coordination, planning and implementation of all quality audits, corrective actions, documentation reviews and records maintenance.
• Ensure that work controls, training and other records are properly documented, securely stored and easily retrievable for quality audits.
• Prepare QMS reports for management review meetings, staff and departmental meetings updates, external reporting for surveillance/certification audits.
• Oversee risk management review, customer feedback management, organizational awareness, and training on QMS/ISO for champions and staff. 
• Liaise with certification body and consultants for the Fund’s Quality Management System plans, certification/re-certification/surveillance audits and corrective action plans, training, and Q-Pulse system support.
• Ensure implementation of audit recommendations from ISO, Internal and external audits.

Candidate Profile
For appointment to this grade, the candidate must have: -

• At least eight (8) years’ working experience in corporate planning.
• Master’s degree in Business related field will be an added advantage.
• Bachelor’s Degree in a business-related field. 
• Good understanding and experience in application of corporate planning principles and corporate services.
• Membership of a professional body.
• Knowledge and experience in ISO 9001 or a Certified QMS Lead Auditor will be an added advantage.
• Understanding of quality assurance.

In addition, the candidate should demonstrate the following personal traits and competencies;

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals.
• Risk awareness and focus - demonstrate understanding of risk management practices, standards and regulatory requirements,