Key Account Manager Neuroscience at Johnson & Johnson

Role Summary

• Reporting to the Janssen Country Manager, the KAM/Product Manager is combining some elements of traditional functional areas: product management and sales. The Key Account Manager is responsible for creating the right environment to achieve and maintain market access to our new portfolio of neuroscience products treating debilitating disease areas such as: Schizophrenia, Epilepsy, ADHD, Dementia.
• The Key Account Manager will also become an expert on mapping, understanding the patient pathway and ultimately providing solutions to overcome the relevant barriers in the healthcare system that currently limits prescribers and patients gaining timely and appropriate access to our new products.

Essential Key Accountabilities
Pipeline Products

• Product Management -Produce and develop an insight driven product plan to deliver a flawless launch of the new product(s)
• Understand the market environment to identify business opportunities within the complex & changing healthcare structures
• Create environments and advocates that will assist in peer to peer sharing of clinical experience within both secondary and primary care settings
• Develop and align brand value propositions with local health economy objectives
• Influence preferential timely formulary decisions and other regional/national networks to establish market access for the product(s)
• Advance notification of product(s) and prices according to local laws
• Establish and manage KOL relationships
• Ensure local adaptation of relevant EMEA generated promotional materials prior to launch
• Drive KEMSA and public hospital product listing and availability to enhance access to patients

Approved Products (promotional)

• Effectively sell the value offering of the product(s) to meet the individual needs of all relevant customers within the local health economy
• Become the expert in terms of knowledge and practical application in all aspects of the environment, relevant therapy areas, the company and competitor products
• Account manage the customers including payers, prescribers and other decision-makers – typically involving clinicians, psychiatry specialist nurses and pharmacists at all levels
• Work to become the neuroscience “go-to” account manager for the customers, establishing the top ranked customer feedback against other industry sales professionals
• Report spontaneous unsolicited AE/PQC & specials situations from ALL sources within 24 hours or the following business day and support where requested in conducting follow ups.

Team Leadership

• Oversight guidance to the assigned portfolio on team leadership in achieving company set objectives including commercial objectives.
• Drive seamless and timely execution of customer engagement plans, submissions and territory plans for the team within J&J policies.

Compliance Responsibilities

• Ensure safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs (Standard Operating Procedures) are met and, where applicable, appropriately managed when planning projects, developing materials, executing projects and contracting vendors
• Ensure HCC and legal requirements (Fair Market Value, Transfer of Value rules, Promotional Materials rules) are fully understood, appropriately managed and, where applicable, complied when planning projects, developing materials, executing projects and contracting vendors
• Ensure inspection readiness with respect to personal training compliance, and availability of recent CV and individualized Job Description

Qualifications:
Experience Required:

• Minimum 5 years of Key Account Manager experience
• A minimum of a Bachelor’s degree is required. Pharmacy degrees are preferable
• Fluency in English and Swahili is a must
• Proven track record in a field sales role and with a passion for delivering quality healthcare solutions
• Strong key account management / implementation skills
• Strong understanding of both private and public hospitals dynamics, KEMSA, MEDS and payer landscape
• Creative thinker: a top performer with determination, passion and high levels of motivation
• The ability to handle complex technical information and business challenges
• Excellent team working skills with both sales and cross functional colleagues
• The ability to identify new opportunities and develop solutions to manage competitor activity
• Proven business acumen - strategic thinking and the ability to deliver innovative customer solutions
• Proven ability to develop customers at all levels
• Strong understanding of the changing healthcare environment
• Results and performance driven with pro-active, 'can do' attitude
• Flexibility, in order to respond to changing business needs
• Experience in Neuroscience TA would be beneficial
• Negotiation and facilitation skills
• Willingness to engage, learn and share best practice across the team and organization

Leadership Behaviors Required:

• LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
• CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
• SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
• Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.