Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents at Flexi-Personnel

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.

Duties and Responsibilities

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

• Between 18-30 years.
• Must be living in Kenya.
• Must speak fluent English and One among the stated languages above.
• High school education mandatory. College education an advantage
• Must be currently unemployed or working as a casual
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
• High affinity and cultural awareness of political/social situation regarding the relevant market/region