Leader Support Specialist at Church of Jesus Christ of Latter-day Saints

Responsibilities

• Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks).
• Would respond to calls, messages or emails received from them and provide education on new systems and processes as applicable.
• Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)
• Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs.
• This involves resolving technical, processes and administrative enquiries via phone and email. May assist in creating specific training and self- help material for them.
• Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.
• Look for ways to improve processes and provide feedback to the Area Leader Support Manager. Work with the Global Services Department (GSD) and Area personnel as needed.

Qualifications

• Must be worthy to hold a current temple recommend
• Bachelor's Degree1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years.
• Strong listening skills to understand the customers needs and know how to help them.
• Good customer focused approach to finding solutions and working with leaders.
• Ability to provide feedback on processes to help make changes and improvements.
• Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders responsibilities an advantage
• Any other assigned duties by the manager