Learning & Development Coordinator at Accor

Job Description

• Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
• Design, implement and evaluate training and development programs as identified by Training Needs Analysis.
• Proper administration of the Training Department.
• Prepare materials prior start of any Training.
• Compile all monthly reports and submit to the Talent & Culture Manager.
• Set up the training room well in advance before the training starts.
• To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
• Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
• Keep an up-to-Date training record.
• Compile and monitor the Trainee Programs.
• Maintain close contacts with local colleges, hotel schools and universities.
• To participate actively in Career Fairs.
• To carry out any other reasonable duties as assigned by the Learning & Development Manager.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide a friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To respond to any changes in the department as dictated by the needs of the hotel.

Qualifications

• Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
• Minimum 1 year of experience in training coordination or learning and development.
• Demonstrates self-confidence, personable & refined.
• High degree of professionalism with understanding of hotel operations and business acumen.
• Excellent reading, writing and oral proficiency in English.
• Strong working knowledge of digital tools, i.e. MS Office..
• Prior experience with LMS administration.
• Previous experience in training coordination.
• Strong interpersonal and training skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• Strong presentation, facilitation, and communication abilities.
• Analytical mindset with the ability to assess training effectiveness.
• A proactive, team-oriented approach with a passion for employee development.
• Experience with e-learning platforms and content creation tools.
• Knowledge of adult learning principles and instructional design methodologies.
• Familiarity with hospitality industry standards and best practices.
• Ability to create engaging and interactive training materials.
• Experience in measuring and evaluating training effectiveness.
• Strong project management skills.
• Proficiency in data analysis and reporting.