LMS Product Manager at Citi

The LMS Product Manager is responsible for Business Strategy development and formulation, as well as the below:

1. LMS Kenya Revenue and Balance Sheet growth
2. Developing, coaching and training both Citi’s clients and staff (product stakeholders) on LMS products and solutions to ensure continuous awareness and effectiveness of execution
3. Manage LMS metrics including Monthly Financials, CRM information, MIS Process, etc. to ensure pipeline discipline and that all revenues are properly accounted for and mapped to Cash or LMS Product.
4. Support the Relationship Management and TTS Sales team by attending customer calls to help originate deals, preparation of NPAs, CSRs and making presentations to customers as needed.
5. Revenues: responsible for identification, developing and managing deal pipeline, and structuring product solutions such that revenues are achieved. Revenues are jointly matrixed and marketed with relationship managers.
6. Delivering innovative and strategic LMS solutions through leveraging globally-delivered solutions and tools
7. NIM protection: Carefully manage interest payout to clients in line with prevailing market conditions and business strategy

Responsibilities

1.  Revenue and expenses – Continuous focus on revenue growth and expense management to exceed targets set by the franchise
2. Regional Cash Product support – Liaise with the SSA cluster and EMEA regional teams to determine and validate strategies to be applied in LMS Cash product management in Kenya. 
3. Risk & Controls discipline – Ensuring a pristine controls environment as business and products are developed and utilized
4. Spearheading digitization and use of automated systems in support of Cash product solutions
5. Responsible for documenting CSRs, NPAs and taking new products and solutions through Citi's approval process
6. Financial reporting – meticulously reviewing reported revenue to minimize leakages and surprises
7. Budgeting and projections – Instrumental in defining challenging and realistic revenue and expense projections
8. Training – training both Citi’s clients and Citi staff (product stakeholders) on existing products and solutions to ensure continuous awareness and effectiveness of execution
9. New and existing Product and Product program review and development – review of Citi capabilities to tailor LMS product solutions in line with client needs and ensure alignment with other business segments and regulatory requirements
10. Continuous price review to ensure accuracy, optimum returns and client satisfaction
11. Deal Pipeline –
    1. Development of a LMS product pipeline to ensure revenue momentum is sustained
    2. Weekly deal pipeline review to track closure - deal wins and implementation
12. Extensive client face-time: Deal origination, structuring and closure sourced directly through client interaction and from the Relationship Management team
13. Conduct market sizing and analysis to identify potential Cash Management opportunities
14. Establish and maintain continuous communications with Operations & Technology, Client Coverage and Clients to support the dissemination of product knowledge, prevailing macroeconomic conditions etc that could affect the LMS business.

Development value:

1. This role offers the candidate a chance to  work with a knowledgeable, motivated and ambitious team, which enjoys shaping and crafting new solutions in support of Citi's clients.  Benefits to the successful candidate include:

Development of technical skills:

1. Exposure to new technologies and emerging digital business models
2. Exposure to Partner management: - legal, compliance, business development (pricing, models, etc)
3. Deepening knowledge & discipline on product development, deal solutioning and product management skills
4. Deepening further knowledge on risk control and governance processes in TTS

Soft Skills Development

1. Navigating and influencing in complexity: cultural, hierachical (matrix management) & functional
2. Enhance and stretch leadership capacity through supporting peers and seniors
3. Enhance and stretch advocacy, negotiation & communication skills
4. Enhance execution skills
5. Continuous learning opportunities

Knowledge/ Experience:

1. Good understanding on Balance Sheet Management and Transfer Pricing policies
2. Previous work experience in Product Management or Relationship management preferred
3. Track Record in designing and implementing new products and solutions
4. Knowledge of the Cash Management and LMS businesses
5. Deep understanding of Risk Management is essential and a pre-requisite