Loan Collection Officer at Mombo Sacco

Job Summary:

• We are looking for a proactive and articulate Loan Collection Officer to join our Debt Collection team in Nairobi. The successful candidate will be responsible for recovering defaulted loans by engaging with clients through telephone calls, physical visits, and skip tracing methods. The role involves maintaining the integrity of the loan portfolio and ensuring the timely collection of outstanding debts while upholding the principles of Mombo Sacco.

Key Responsibilities:
Telephone Collections:

• Initiate and manage calls to borrowers with overdue loan accounts.
• Effectively communicate payment deadlines and negotiate repayment plans.

Physical Visits:

• Conduct field visits to meet borrowers who are difficult to reach or require face-to-face interaction.
• Review repayment schedules and discuss potential solutions for settling overdue accounts.

Skip Tracing:

• Utilize various resources and tools to locate borrowers who have relocated without providing forwarding information.
• Conduct investigations and gather information to ascertain the current whereabouts of defaulting members.

Negotiation and Resolution:

• Develop feasible repayment plans in collaboration with borrowers, ensuring alignment with their financial capabilities.
• Monitor and track repayment progress, following up to ensure commitments are met.

Records Management:

• Maintain accurate and up-to-date records of communications, agreements, and account statuses.
• Prepare reports on collection activities and outcomes for management review.

Compliance and Ethics:

• Ensure all collection practices are conducted in compliance with legal requirements and organizational policies.
• Maintain confidentiality and uphold the integrity of member information.

Requirements:

• Diploma or Bachelor's degree in Finance, Business Administration, or a related field.
• Proven experience in debt collection, preferably within a Sacco, bank, or financial institution.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations and develop positive member relationships.
• Familiarity with debt collection tools and skip tracing techniques.
• Proficiency in using MS Office applications.

Attributes:

• Integrity and ethical conduct.
• Resilience and persistence.
• Ability to work independently and as part of a team.