Logistics Associate at Copia

 In particular you will be required to do the following.

• Confirmation of Driver and Driver Assistants present each day at 5:30 AM
• Confirmation of returns from DA’s ensure returns information tally with what DA inputs in the delivery APP
• Check information on the order summaries, dispatch summaries and driver sheets are correct before issuing to the Driver assistants.
• Check availability of phones and phone chargers in the trucks and that they are in working condition
• Confirmation of Redeliveries available on the dashboard and in the APP
• Monitor to ensure 100% order scanning is achieved, all delivery trips started, and all trucks departed before 6:30AM
• Schedule and ensure inbound collection are done on time and give feedback to procurement
• Continuously monitor deliveries status and report any unsolved discrepancies to the Control Tower Supervisor
• Inform Customer Service on (potential) delays impacting agreed service levels and negative status codes.
• Manage unauthorized drops and call Driver Assistants regarding long stops for more than 10 minutes.
• Prepare and circulate correct daily performance reports by 07:00 AM
• Check and give information to the Delivery Supervisors regarding Driver & Assistants who require training.
• Ensure Freshdesk ticket resolution is done within the hour of activity check and give appropriate feedback to both internal and external customers.
• Monitor and ensure trucks return to the depot on the same day for preloading
• Confirmation of outstanding deliveries and communication to planning team for proper planning
• Compile and send returns report at the end of the day
• Confirmation of end trip and checking inbound collection report from procurement
• Monitor driver behavior and report to Control Tower Supervisor if corrective action is needed.
• Attend cross functional daily service stand up meeting
• Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within Copia management systems.
• At anytime and anywhere perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience.
• Have functional responsibility to investigate potential opportunities for route optimization
• Responsible for checking Not dispatched orders and outstanding deliveries
• Check for exception, request and escalation by email
• Collaborate with Control Tower Supervisor to analyze quality and engineer improvement action plan.
• Real Time CTG resolution
• Provide functional Delivery expertise to the team
• On road Debrief performed/resolved potential Undeliverable
• Ensure at the end of the day each order has a delivery status (Returned, Delivered or Redelivery

Qualifications

• Undergraduate Degree in Supply Chain Management
• Proficient in both written and oral English.
• Microsoft Office productivity packages, internet and e-mail – intermediary
•  At least 2 years’ experience in Delivery Operations