Copia brings all consumers a high-quality shopping service regardless of their income level, access to technology or location. Using digital technology, a network of Agents who operate as ordering and delivery points and an internally managed world-class fulfillment and delivery system, we are opening up distribution to hundreds of millions of the world's population who cannot conveniently access affordable goods.
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In particular you will be required to do the following.
Confirmation of Driver and Driver Assistants present each day at 5:30 AM
Confirmation of returns from DA’s ensure returns information tally with what DA inputs in the delivery APP
Check information on the order summaries, dispatch summaries and driver sheets are correct before issuing to the Driver assistants.
Check availability of phones and phone chargers in the trucks and that they are in working condition
Confirmation of Redeliveries available on the dashboard and in the APP
Monitor to ensure 100% order scanning is achieved, all delivery trips started, and all trucks departed before 6:30AM
Schedule and ensure inbound collection are done on time and give feedback to procurement
Continuously monitor deliveries status and report any unsolved discrepancies to the Control Tower Supervisor
Inform Customer Service on (potential) delays impacting agreed service levels and negative status codes.
Manage unauthorized drops and call Driver Assistants regarding long stops for more than 10 minutes.
Prepare and circulate correct daily performance reports by 07:00 AM
Check and give information to the Delivery Supervisors regarding Driver & Assistants who require training.
Ensure Freshdesk ticket resolution is done within the hour of activity check and give appropriate feedback to both internal and external customers.
Monitor and ensure trucks return to the depot on the same day for preloading
Confirmation of outstanding deliveries and communication to planning team for proper planning
Compile and send returns report at the end of the day
Confirmation of end trip and checking inbound collection report from procurement
Monitor driver behavior and report to Control Tower Supervisor if corrective action is needed.
Attend cross functional daily service stand up meeting
Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within Copia management systems.
At anytime and anywhere perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience.
Have functional responsibility to investigate potential opportunities for route optimization
Responsible for checking Not dispatched orders and outstanding deliveries
Check for exception, request and escalation by email
Collaborate with Control Tower Supervisor to analyze quality and engineer improvement action plan.
Real Time CTG resolution
Provide functional Delivery expertise to the team
On road Debrief performed/resolved potential Undeliverable
Ensure at the end of the day each order has a delivery status (Returned, Delivered or Redelivery
Qualifications
Undergraduate Degree in Supply Chain Management
Proficient in both written and oral English.
Microsoft Office productivity packages, internet and e-mail – intermediary
At least 2 years’ experience in Delivery Operations
Gmail
Yahoomail