Process Operations Manager at M-KOPA Solar

The position will report to the Director of Mobility.

In this role, you’ll be expected to

• Lead on the conceptualization, testing, and optimization of new and existing processes in ways that accelerate sustainable business growth and consumer protection;
• In collaboration with our software product management team, work to deploy automation software to drive more efficiency and accountability across the business
• Lead the department’s insurance offering for customers, from policy structuring to process design to claims processing, as well as accident management and repairs
• Design and manage all logbook operations and administration from start to finish, including liaising with NTSA and setting up processes for serving customers effectively
• Take full ownership of our master list of critical processes, and work with department owners to hold teams accountable for process adherence and compliance
• Lead the setup of a team of professionals driven by process excellence, and support the development of other team members through coaching, mentoring, and shared learning

Education

• Bachelor's degree preferred

Experience

• Minimum of 3-5 years of professional experience in administration and operations within the asset finance, insurance, and/or transportation industries.
• Strong preference for candidates with a strong understanding of motorbike financing processes

You Might Be A Good Fit If You Love

• Ask yourself, “how can I make this process more automated and efficient?”
• Thinking in terms of end-to-end systems, and how different pieces fit together;
• Using data to create insights, drive action, and transparently measure outcomes;
• Working in a start-up team but enjoy bringing more structure to the way things work;