Manager, Bus Portfolio & Rev Assurance at Standard Bank Group

Job Purpose.

• To drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data.
• To ensure the overall profitability of the scored lending portfolio within the country.
• To oversee the measurement, monitoring and reporting processes and functions for scored lending.
• To optimize the PBB balance sheet, responsible for setting product and customer pricing, managing risk/reward trade-off, concession management and price optimization.

Outputs.

Grow Customer base. 

• Drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. This role uses performance insights and customer feedback to inform the product strategy and direct the design of new solutions or changes to existing digital lending products that will meet customer demand and maximize the profitability. This would also include working closely with Credit to optimise the risk and reward trade-off decisions.
• Increase penetration of scored lending solutions within existing customer base and support development of solutions to acquire new customers to the bank through providing scored lending solutions.

People Practices

• Work with Business Intelligence (data) team to extract customer insights.
• Partner with the Credit Portfolio Reporting functions involved in Scored Lending. This would include the sharing of information and cooperating in modelling and investigation into risk management and growth opportunities and managing the tension between business growth and credit control.
• Work with Centre Business Portfolio Manager to develop the capability of portfolio management in the country.
• Work closely with other data related areas and teams such as Business Insights team and Data Engineers (Data Reservoir).
• When required, present to customer-facing staff the rationale for price changes and the introduction of new fees and services.
• Ensures correct implementation of pricing for all customers.
• Interprets customer, competitor and market segment insights and analytics in order to derive an understanding of customer needs / wants /behaviors to identify opportunities for development of new products.

Product, Perfomance and Reporting

• Development and ongoing use of advanced insights for the Scored Lending portfolio and solution economics;
• Track the performance of the different strategies within the scored lending portfolio;
• Together with Credit, identify and monitor key risk indicators and credit parameters.
• Monitor both lead and lag measures of business performance. This should include measures of profitability (including cost of capital) and portfolio quality for the scored lending portfolio;
• Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team, proposes and implements decisions on which products to focus on or revamp.
• Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads.
• Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual.
• Manages product costs through process rationalisation and building efficiencies through cheaper digital channels.
• Develops accurate forecasts and outlooks on pricing based on the macro economic trends, performance of the market, customer feedback, etc.
• Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages.
• Works closely with support functions such as Credit to ensure appropriate policies and limits are in place as well as determining the correct pricing.
• Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis.

Risk Management

• Ensures compliance with the Group Credit and Operational Risk standards. Represents Scored Lending Portfolio at the following forums for relevant decision making:
  • Credit Risk Management Committee (regular)
  • NAPPC (as required)
  • Pricing Committee (as required)
• Guides and develops country understanding for in-country participation at the NAPPC, Pricing, CRMC and ALCO committees.
• Develop appropriate risk management metrics, parameters, reports and dashboards with Credit as applicable to this portfolio.
• Financial Performance Management
• Accountable for the overall product profitability and ROE of scored lending portfolio.

Optimize Client Pricing

• Setting the pricing of the lending products using the ROE models to optimize client and product profitability.
• Price Implementation: Get the pricing approved through the Pricing Committee
• Ensures pricing is correctly implemented on the system/IT platforms.
• Price Monitoring: Monitor the interest rates & fees offered to clients against the approved pricing.
• Review concession management process
• Responsible for tracking client covenants and adherence of the terms
• Review portfolio yields & margin report on a monthly basis
• Identifying and curbing any revenue leakage in the products

Improve Efficiencies

• Assists with the resolution of operational issues and functionality problems on the different products.
• Identifies and resolves issues around pricing and margin management.
• Evaluates and summarises monthly financial reports highlighting areas of positive performance and focuses on areas of concern or weakness in order to recommend remedial action.
• Identifies inherent risks of the portfolio and make recommendations in risk mitigation and / or exit strategies for high risk pockets.
• Identifies business challenges and drive process efficiencies to improve service delivery and TAT

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: Post Graduate Diploma
• Field of Study: Finance and Accounting

Experience Required

• Investment Management
• Asset Management
• 5-7 years
• Experience in product development and customer-focused design and the delivery of products/solutions. Experience in process re-engineering and change management. Proven track record of management of financial objectives, both value creation and cost reduction. Proven track record in business analytics and the use of data science in understanding product and customer economics

ADDITIONAL INFORMATION
Behavioral Competencies:

• Checking Details
• Conveying Self-Confidence
• Developing Strategies
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Managing Tasks
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Taking Action

Technical Competencies:

• Client Business Case
• Deal Appraisal
• International Market Knowledge
• Investment Analysis
• Product Development
• Quantitative Analysis