Manager, Business Operations at CrossBoundary

Who You Are

• Self-starter who is passionate about creating lasting change within the energy sector in underserved markets
• Excellent attention to detail, but are solution-oriented and able to operate in situations where information is scarce, and the environment is constantly changing
• A diligent closer; you have excellent follow-through and find a way to deliver consistently on complex, multi-stakeholder assignments on time and on budget
• Compulsive organizer and optimizer; you’ve made rules for how you do most activities and you’re constantly updating your practices to improve results
• A person who has awareness of and experience working with the latest software tools and applications for business data management and process automation
• Willing to take on new types of work, even without prior experience or direct supervision
• A flexible, utility player

Primary Responsibilities

• Create and update maps of core team processes and data flows across Investment, Technical, and Operations teams
• Research and oversee implementation of new software tools to improve business processes and assist teams with troubleshooting and adoption
• Draft firm policies and procedures to document business operations approaches
• Manage contracts with third-party service providers
• Support finance and policy teams to monitor and maintain statutory compliance in all CBEA markets
• Lead CBEA entrance and incorporation in new markets
• Design and deliver data-driven reports to measure firm KPIs, inform management decisions, and meet investor reporting requirements
• Oversee firm knowledge management and implement improved methods of information-sharing across functional teams
• Lead on short-term, interdisciplinary strategic initiatives at the request of the Operations Lead

Qualifications

Ideal candidate will have the following skills and qualifications:

• 3-7 years’ experience working in operations, IT, or business intelligence roles at an international corporation or consulting for similar clients
• Experience overseeing operation of ERPs or other data management and integration solutions
• Experience in or understanding of working in African markets, particularly in the energy sector

Required skills and qualifications:

• Cover letter describing at least two specific examples of prior work assignments you have completed that are relevant to the responsibilities of the CBEA Operations Manager
• 3+ years’ experience working in operations, IT, or business intelligence at a top-tier international corporation or consulting for similar clients, OR
• 3+ years’ experience working in operations, IT, or business intelligence supporting growth of a start-up enterprise
• Background in change management or business process optimization
• Excellent strategic writing and presentation skills; ability to communicate clearly and effectively with diverse audiences
• Comfort with ambiguity; ability to operate and create structure in a changing context
• Fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• Bachelor's degree
• Right to work in Kenya