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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
Reporting to the Senior Manager, Business Productivity, the Manager Customer Excellence Systems is responsible for leading, planning, coordination, and administration of customer experience platforms. This team lead position provides expertise and skills needed to effectively manage, maintain, and support the customer experience solutions through proven communication, analytical and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
Key Responsibilities
The Person
For the above position, the successful applicant should have the following:
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