Latest Jobs at KCB Bank Kenya

Reporting to the Senior Manager, Business Productivity, the Manager Customer Excellence Systems is responsible for leading, planning, coordination, and administration of customer experience platforms. This team lead position provides expertise and skills needed to effectively manage, maintain, and support the customer experience solutions through proven communication, analytical and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Key Responsibilities

• Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
• Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
• Designs, implements, and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance
• Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
• Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
• Design and oversee new applications and enhancements to existing applications, software, and operating systems. 
• Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Develop, implement, and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in information technology, Computer Science, or a related discipline from a recognized university.
• A Professional Certification in MCSE /MCITP/MCSA.
• A minimum of 5 years’ experience in Information Technology, with at least 3 years’ experience in in Cisco PCCE and CRM, 2 years’ experience in Windows and Linux operating systems and related network services administration, and 1 year experience in Project Management and User Training.

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The Application Security Specialist is responsible for undertaking security assurance of applications before release to production, periodic security reviews, and is the contact person in Cyber Security for all system change reviews. The specialist ensures that security requirements are well captured and embedded in the secure SDLC for all system developments and deployments, secure coding practices are adhered to, and secure software and application configurations are maintained in the system’s lifetime.

Key Responsibilities

• Define, document, and implement software security policy, secure coding practices and guidelines for the bank in line with industry best practices and technologies commensurate with risk and regulatory requirements.
• Develop, implement, and maintain a software security assurance framework which that shall guide information security team in security and risk assessments of applications, as well as provide security requirements for developers and third parties to adhere to.
• Lead Information Security involvement in all software and application implementation projects and scrum teams to ensure all applications and changes meet set information security requirements before introduction to production environments.
• Collaborate with Enterprise Architecture and Business Application Development teams to identify application/software security improvements and plug-in identified security controls in DevOps tools.
• Perform and coordinate regular trainings on secure coding, software security and application security practices for the development and other KCB technology teams at regular intervals.
• Collaborate in the continuous monitoring and defence of the Bank’s critical applications, such as core banking, and digital channels, for cybersecurity threat indicators; report on violations and security measures taken to address threats.
• Identify, integrate, and maintain security tools, such as SAST and DAST tools (Static/Dynamic Application Security Testing), standards, and processes into the software development or product life cycle (SDLC / PLC), and CI/CD pipelines.
• Participate in performing risk assessments for business solutions for inherent security risks and provide recommendations for addressing such risks.
• Define, create, and deliver software/application security compliance reports and relevant metrics to the Bank’s Senior Management.
• Protects the bank’s applications and systems by defining access privileges and other security control structures.

The Person

For the above position, the successful applicant should have the following:

• University degree from a recognized institution preferably in Information Technology/Computer Science/ Cyber Security/ Engineering (Electrical & Electronics) or related field.
• A professional certification in either of the following: CDP: Certified DevSecOps Professional • CSSLP: Certified Secure Software Lifecycle Professional • CISM: Certified Information Security Manager • CISA: Certified Information Systems Auditor • CISSP: Certified Information Systems Security Professional.
• At least 5 years' experience in Technology.
• At least 2 years' experience in Information Security.
• At least 1 year experience in Banking Operations with Strong Application Security knowledge, experience within Secure SDLC and DevSecOps.

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KCB Group is looking for a talented, creative, and dynamic Communications expert who will play a crucial role in proactively driving new news and respond to news cycle moments that affect the banking industry and assist in producing compelling storytelling for use across multiple platforms.
The successful candidate will need to be curious learner, a persistent journalist always looking for opportunities to report news or tell our stories in interesting and creative ways, an excellent writer and communicator; a creative problem solver; goal-oriented, a self-starter and an outstanding collaborator partnering with all KCB group staff across all levels. 

Reporting to the Group Director Marketing and Communications the Head Marketing and Communication this position is responsible for managing development and implementation of the marketing and brand communication strategies for internal and external purposes that builds the KCB brand reputation, drives significant visibility, positions KCB as a thought leader and creates the opportunities to drive sales, growth, profitability and relevant market share in collaboration with the other revenue and enabling functions of the Bank.

Key Responsibilities:

• In collaboration with the internal and agency teams, develop communication Strategies that anchor brand and marketing communications and position KCB as a thought leader and a leader in Corporate Reputation.
• Ensure that strategies are disseminated to subsidiaries for localization and execution of the same is adhered to.
• In liaison with the brand teams across the group, champion Brand and Marketing PR initiatives
• Give counsel to the business on day-to-day activities that need publicity support.
• In collaboration with agencies, support brand teams in development of communication strategies and material that are aligned to their various needs.
• Stay abreast of the media landscape and emerging engagement trends and tactics in KCB’s markets of operation.
• In collaboration with the agency teams, draft press releases and relevant collateral on brand an marketing activities across the business units, prepare feature pitches and send to key media outlets as needed.
• Maintain calendar of upcoming media moments.
• Support subsidiary businesses in communication and advocacy initiatives internally and externally.
• Maintain a network of trusted stakeholders/thought leaders that help in amplifying communication initiatives.

The Person

For the above position, the successful applicant should have the following:

• University Degree preferably in Business related field with relevant marketing qualifications/ certifications. Having a postgraduate and or Marketing and Communication qualification will be an added advantage.
• 8 or more years of progressive experience (preferably from large organizations) in Strategic Brand and Marketing Communications
• Knowledge of the legal and regulatory operating environment with relevant local/regional/ geopolitical context, trends and challenges.
• Experience in engagement and management of relations with stakeholders, media, impact/advocacy groups, government authorities, business, and financial services regulators.
• Sound technical understanding of the regulatory/operating environment with respect to the product development/management and consumer protection in financial services.
• Demonstrable cross-cultural, people/stakeholder/executive relationship management skills, team
• Strong strategic thinking, possessing energy and creativity.  Identifying alternatives, options, and new and different ways of looking at issues and problems
• Strong project management skills with a strong strategic ability for scoping and planning projects.
• Excellent oral, written communication and presentation skills. Experience of preparing and delivering presentations / proposals of a strategic nature
• Team leadership, strategic communication planning, creativity, and innovation in the comms space, results-oriented, organize high profile events.
• Ability to work both independently and in a team-oriented, collaborative, and decentralized environment. Self-motivated and eager to learn.
• Excellent oral communication skills in English.
• Strong interest in financial sector issues with the ability to grasp new material quickly.
• Ability to work well under pressure.
• Commitment to KCB’s mission and core values.
• Manage all aspects of the organization’s brand, including events to build and maintain a strong identifiable brand character that is communicated clearly and consistently through all channels.
• Ability to speak French a plus.

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Reporting to the Head, Brand & Marketing Communications this position is responsible for the brand messaging and communication for KCB Group products and services. The job holder will help grow brand awareness, build the company profile, and protect the organization’s overall brand reputation.

 Key Responsibilities:

• Work with the various business segments, both commercial and non-commercial, to develop annual brand communication strategies and plans, that can be easily across the group.
• Develop and promote brand content, vision and strategy, to include visual identity, tone and creative guidelines for the KCB Brand across the Group.
• Translate company goals and marketing objectives into clear creative strategies and memorable content storytelling, developing thought leadership content for product demand generation.
• Develop unified, segmented and differentiated innovative communication themes to reinforce common and market-oriented messaging to increase brand recognition across the Group.
• Liaise with agency partners as needed and work cross-functionally with creative, product houses, sales and Group Strategy functions to ensure consistent, timely and impactful messaging that aligns with the strategic business goals, and KPI’s set for the various functions.
• Align brand communication and content strategy with key business objectives and marketing priorities, working closely with Business and Integrated Marketing functions to align the brand communications and other marketing activities.
• Oversight the research and production of traditional and digital content that promotes and elevates the brand authority and brand promise.
• Work with integrated marketing teams to inspire new ideas and approaches for brand communication ensuring strategic and brand alignment and illustrating connections between messages and benefits to customers.
• Work with business marketing and corporate communication teams to profile audience demographics and scope their information needs to ensure timely and appropriate targeting and positioning of brand communications for impact. Additionally, regularly monitor and analyses competitive communication and competitive product activities.
• Identify, profile, and manage risks associated with brand communications.

The Person

For the above position, the successful applicant should have the following:

• University degree from a recognized institution in Communications/ Public relations/Journalism or related field.
• A professional Certification in Marketing, Public Relations, or Journalism.
• At least 8 years' experience in a related role, with at least 8 years' experience in Brand and Marketing Communications.
• At least 5 years' experience in journalism, advertising, or communications, Multimedia management, Brand/ Marketing management, Agency management and Stakeholder management.
• At least 3 years' experience in Project Management and Market & Research Analytics

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The role holder will Manage the coordination of data protection implementation in KCB Bank Kenya and support KCB Group liaison for the policies and practices, reporting to the Data Protection Officer. The Data Privacy Manager Technology will be monitoring compliance, inform / advise and report on data Protection obligations for technology facing operations.

Key Responsibilities

• Review technology processes implemented by the Bank to inform, advise, and issue recommendations to the business with regards to Data Protection, Privacy, and Compliance.
• Responsible for the implementation of data privacy in technology engagements and to monitor compliance in technology facing operations and projects through enforcing privacy by design and default in technology operations.
• Assist DPO develop Processes and Procedures that will assist in compliance with Data Protection Act in technology operations, reporting to the DPO any internal and external Privacy related escalations while gathering and analyzing relevant data to improve internal processes.
• Review and respond to Privacy related inquiries and requests efficiently and accurately and responsible for tracking Privacy requests and Regularly training stakeholders involved in Data collection/processing.
• Lead champion for data protection awareness in technology facing operations.
• Assisting the DPO in drafting internal documentation, workflows and procedures concerning Privacy and working with the DPO to ensure data protection clauses are included in all technology contracts.
• Maintain and update the Personal Data inventory for respective locations, ensuring reconciliation with the Information Technology Asset inventory.
• Assist the Data Protection Officer Conducting Privacy Assessments and Data Protection Impact Assessments for technology facing operations during the initiation of any new/modified business process, facility, service, or technology that shall impact KCB privacy posture.
• Conduct regular assessments to ensure the Bank’s compliance with the Data Protection laws and providing advice on the impact of Data Protection efforts working closely with the DPO in the management of privacy related incidences within technology operations.
• Performing other related duties as emanates from the post, as and when assigned by the Supervisor.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in information technology, Computer Science, or a related discipline from a recognized university.
• At least 3 years' experience in Data Protection.

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Reporting to the Head of Brand and Marketing Communications, this role shall be responsible for overseeing the creation, production and publication of engaging brand and marketing content for deployment across the variety of platforms. The successful applicant will oversee the consistent production and distribution of content that will drive awareness, inform, inspire and educate internal and external stakeholders, generate positive engagement, and reposition the brand in line with the Brand Purpose. Ultimately, the successful candidate will; • Elevate our content strategy and make us the thought leader on rich content. • Consistently produce high-quality content that resonates with our core audience personas and help us reach our business goals through the brand and marketing opportunities presented by the myriad of products and services.

Key Responsibilities

• Research, develop and implement internal and external content strategies to build brand awareness, educates both internal and external audiences about KCB products and services and increases overall brand visibility.
• Establish guidelines and manage content production aligned with the brand and Bank’s products and services.   To achieve this, work with internal and external collaborators and creative resources to deliver content assets.
• Understand the organizations brand to ensure the content tone and style amplifies the Brand Promise and creates a cohesive and well-rounded brand image that can be adapted to different audiences.
• Exceptional writing, storytelling and content creation skills is a big requirement to drive inspirational engagement.
• Overseeing the editing and perfection of content to ensure it is ready for publication across communication platforms is a key requirement.
• Ensure brand voice consistency across all content assets.
• Test and implement innovative and relevant methods of measuring content, campaigns and tools, keeping in mind the purpose of the derived results in collaboration with the business functions.
• Audit all communication touch points and continuously improve the content.
• Responsible for keeping teams supplied with any information or stimulus about the brand or market that may be useful in the content development process.
• Support the Head of Brand & Marketing Communications to control the content development process - central filing, invoices, timing plans, deadlines, stakeholder meetings and internal meetings etc.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in information technology, Marketing, Journalism, Communications, Business, or a related discipline from a recognized university.
• At least 4 years' experience in Marketing.
• At least 3 years' experience in content management systems, content management and communications.