Manager, Digital Matching & Exceptions Management at KCB Bank Kenya

The Position: 

The role holder will be required to provide managerial oversight over reconciliation of all digital products to achieve efficient and effective risk controls, customer service, proper accounting of bank transactions and resolve account discrepancies in adherence to the bank accounting standards and deadlines.

Key Responsibilities:

• Supervise and coordinate reconciliation of MK, Vooma, DFS and all new Digital products.
• Adhere to established procedures for compliance and efficiency to reduce outstanding items and mitigate operational risks.
• Identify account discrepancies and work with the appropriate departments/branches and/or external business partners, to resolve them.
• Ensure that all exception reports are prepared and submitted to the account owners - other departments and branches and subsidiaries as per the set deadlines and SLAs.
• Actively follow up with account owners for resolution of all issues and exceptions in the section.
• Uptake and Mapping of new accounts to Corona reconciliation system.
• Resolution of audit issues, ensuring adherence to all processes and regulations.
• Follow up with RMs and DFS operations to ensure timely settlement with our sub agents and service providers.
• Manage performance and motivate staff.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in a business-related field from a recognized university.
• At least 6 years’ experience in Banking with at least 3 years’ experience in Banking Operations and 2 years’ experience in Finance/Digital Financial Services.