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  • Posted: Apr 29, 2021
    Deadline: Not specified
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  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Manager, DTD Business Analyst

    Department:     Corporate Support Services

    Division:           Information and Communication Technology

    Location /Work Station :         Nairobi, Times Tower

    Job Summary 

    The job holder is responsible for;

    • Providing effective and adequate technical support to operational DTD business systems by addressing system problems and user requests.
    • Providing continual improvements to existing DTD business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
    • Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams

    Key Responsibilities  

    • Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.
    • Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
    • Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
    • Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
    • Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
    • Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
    • Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
    • Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
    • Supervises the System Testing and User Acceptance Testing.
    • Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders
    • Implements the Service Level agreements for IT services of the unit.
    • Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
    • Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
    • Prepares monthly, quarterly, annual and ad hoc reports for the unit;
    • Ensures that the unit meetings are held as stipulated in management guidelines;
    • Develops, mentors and coaches staff in the unit;
    • Conducts performance management in the unit;
    • Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
    • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic and  Professional Qualifications   

    Academic Qualifications

    • Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
    • Master’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field will be an added advantage.

    Required Certifications/Trainings

    Professional Certification or Training in any one of the following areas is required:

    • Business Systems Analysis i.e. CBAP Certification / Training
    • Systems Modelling and Design Techniques
    • Process Modelling and Design Techniques

    Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    • Training in middle level management / Supervisory Skills courses.
    • IT Governance i.e. ITIL or COBIT 4/5
    • Project Management i.e. PMP or Prince 2
    • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
    • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills          

    • Proven skills in database management tools
    • Proficiency in Java programming language and PL/SQL
    • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
    • Working knowledge of structured programming and database design concepts
    • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
    • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
    • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
    • Working knowledge of Linux/Unix and Windows operating system platforms
    • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
    • Knowledge of system design and modelling techniques
    • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
    • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Relevant Work Experience Required

    • Proven experience in implementation, Integration and providing support to large enterprise business systems in a similar organization.
    • Proven experience in integration of business systems in a similar large organization.
    • At least five (5) years demonstrable post qualification experience in systems and business analysis and at least two (2) years experience leading a team in analysis and support of large enterprise applications.

    Competencies 

    The Job holder must:

    • Have good understanding of the KRA’s goals and objectives.
    • Be resilient, focused, results oriented and a team player.
    • Have strong analytical, diagnostic, decision making and problem solving skills.
    • Have strong abilities to conduct research affecting business and propose suitable solutions/products.
    • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
    • Have strong interpersonal, written and oral communication skills.
    • Have good negotiation skills.
    • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
    • Have Change management skills.
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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