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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Job Purpose
The job holder is responsible for handling disciplinary matters in line with KRA Code of Conduct.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
Supervises direct reportee
Operational Responsibilities / Tasks:
- Preparation of legal instructions.
- Analyzing investigation reports and reviewing of appeal cases.
- Capturing and preparation of minutes of deliberations of the Disciplinary Committee
- Liaising with other stake holders on matters raised in a disciplinary cases.
- Preparation and follow up of disciplinary action points.
- Analysis of investigation reports and drafting of charges
- Preparation of disciplinary reports.
Functional Skills:
- IT Proficiency and conversant with application of labour laws.
Behavioral Competencies/Attributes:
- Effective interpersonal and communication skills both written and verbal
- Strong analytical and problem solving abilities
- Strong analytical, good judgement and problem solving abilities in order to regularly resolve conflicts.
- Ability to work under pressure and be self driven
- Attention to details
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Job Purpose
The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.
Key Responsibilities / Duties / Tasks
Operational Responsibilities / Tasks:
- Analysis of ER matters in a timely manner.
- Communicate feedback to staff;
- Provide and update PSC on staff data, leavers and joiners;
- Collection of views on evidence tendered.
- Preparation/ review of reports and give recommendations
- Sensitize all staff members on grievance handling mechanism.
- Prepare minutes/reports.
- Safe custody of documents and reports
- Participate in disciplinary matters.
- Any other duties as may be assigned from time to time.
Financial Responsibility:
Development of budgets
Responsibility for Physical Assets:
- Responsible for physical assets assigned by the institution.
- Provide oversight for all departmental physical assets.
Decision Making:
- Make strategic, operational and financial decisions
- Plans the work of subordinates
- Assigns work to subordinates
- Monitors subordinates work performance
- Appraises/evaluates subordinates performance
Working Conditions:
- Works predominantly in a comfortable environment.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field
Professional Qualifications / Membership to professional bodies
Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification
Membership to a Professional Body (IHRM)
Previous relevant work experience required.
- At least three (3) years’ work experience as an Officer/Equivalent.
- Male applicants are encouraged to apply.
Functional Skills:
IT Proficiency
Proficiency in Labour Laws/Data Science & Analytics
Behavioral Competencies/Attributes:
- Effective interpersonal and communication skills with good command in written English
- Research skills
- Strong analytical and problem solving abilities
- Interpersonal skills
- Mediation Skills
- Minutes & Report writing skills
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Role Purpose
The role holder will implement performance management policies, procedures and Processes under the guidance of Manager - Performance Management to promote an
agile and high performance culture
Duties and Responsibilities
- Under the overall supervision of the Manager, Performance Management, the incumbent will undertake the following:
- Facilitating dissemination of information on performance management process, procedures and policies.
- Assisting staff in Performance Contracting, target setting and identification of performance measures
- Ensuring staff and line managers hold discussions to manage and monitor performance.
- Preparation of performance management training and sensitization programmes.
- Reviewing performance improvement plans reports.
- Participate in performance validation and prepare reports.
- Train / sensitize staff on performance management and appraisal processes.
- Prepare and submit performance reports
- Attending to staff queries on performance contracting and appraisal
- Reviewing performance contracts and performance evaluation to ascertain quality and objectivity
- Facilitate the identification of performance improvement initiatives.
- vision of logistical and documentation services to the moderation/ validation committees.
- Preparation of monthly, quarterly and annual reports for their sections/units.
Education
- University Degree in Human Resource Management
- Post Graduate qualification in Human Resource Management
- Minimum four (4) years’ experience in Human Resource Management of which one (1) should be at Supervisory Level
- Experience of performance management in a progressive organization is desirable
- Membership to a relevant professional body.
Experience, Knowledge, Skills & Abilities:
- Strong client focus with ability to build good relationships influence and network
- Strong communication skills and ability to work effectively with multiple stakeholders
- Change management skills and experience in driving a high performance culture
- Willingness to work in an agile environment while adapting agile work principles. Must be at ease with rapidly changing deadlines
Competencies required for this role
- Planning and organizing skills
- Communication skills
- Analytical skills
- Problem solving skills
- Interpersonal relations skills
- Report writing skills
- Customer orientation
- Technological awareness
- Innovation and creativity
- Seeing the big picture
- Delivering at pace
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Role Purpose
The role holder will be expected to manipulate data using powerful analytical tools and applications to prepare reports and evaluate outcomes. The role holder will be responsible for managing and coordinating organization wide efforts to ensure performance and continuous improvement programs are developed and managed with a data driven approach
Role holder is expected to be a champion for data-driven decision making and high quality reporting, building a performance focused culture through collaboration and passion in bringing our KPIs to life.
Roles & Responsibilities:
- Develops performance measurement frameworks – KPIs, goals, user needs and benefits which serve as yardstick for analyzing the performance of a service
- Develop and implement performance metrics to improve business operational efficiency
- Design relevant reporting templates and dashboards to improve efficiency and proficiency in performance evaluation reporting
- Responsible for identifying areas of improvement in the performance management system to optimize the system usage
- Responsible for coordinating process re-engineering initiatives on performance management
- Monitoring, optimizing and managing the performance of KPIs in the area of expertise within the organization
- Undertake research and collect data to better analyzed outcomes that meet business needs
- Monitoring the divisions implementation of the Authority’s corporate plan.
- Co-ordinate preparation and compilation of various divisional reports (Monthly, Management reports, responses to Team One Action Points Staff Committee responses & Board of Directors responses to action points
- Train staff on performance metrics analysis and their relationship to the business performance
- Develop and implement process changes in performance management to ensure efficiency and alignment with performance objectives
- Work with Performance Business Partners to implement performance improvement initiatives, lead training on new processes and lead performance related change efforts
- Conduct effective productivity monitoring to ensure achievement of set performance targets
- Provide project management and project coordination support with regard to PMD projects
- Lead in developing PMD risk assessments and mitigation plans
- Develop PMD presentations for management and clients
- Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
- Coach and mentor subordinates on a regular basis.
Education;
- Bachelor’s Degree in Statistics, Data Science, Computer Science, Economics or related field
- Qualifications in HR or Business Analytics will be desirable
- Membership to a relevant professional body.
Experience, Knowledge, Skills & Abilities:
- At least five (5) years relevant work experience, two (2) of which should be at entry level management.
- Strong research, communication, presentation, analytical and problem solving skills
- Knowledge of HRMIS Systems especially performance management system
- Understanding of business metric performance and target setting
- Communication and the ability to get along with people
- Working knowledge of performance metric analysis
- Working knowledge of performance management processes and procedures
- Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
- Good understanding of business metric performance and target setting.
- Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
- Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Willingness to work in an agile environment while adapting agile work principles.
Competencies required for this role
- Leadership skills
- Decision making skills
- Planning and organizing skills
- Communication skills
- Analytical skills
- Problem solving skills
- Interpersonal relations skills
- Report writing skills
- Customer orientation
- Technological awareness
- Innovation and creativity
- Making effective decisions
- Seeing the big picture
- Delivering at pace
- Building capability for all
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Department: Corporate Support Services.
Division: Facilities & Logistics Services.
Location/Work Station: Times Tower Nairobi & other KRA Offices.
Job Summary:
The job holder is responsible for installations and maintenance of operational Lifts, Escalators and their system.
1.Responding to mechanical failures and system malfunction
- Operation and control of lifts/Escalators and equipment system.
- Monitoring & keeping lift records.
- Liaising with contracted firm for prompt maintenance, repair and serving of lifts and escalators.
- Ensuring statutory inspection is carried out on time.
- Rescue and evacuation of staff & customers.
- Responding to and implementing audit queries on lift operations.
- Programing/enrolment of authorised staff to various lifts categories/classes.
- Provision of Daily/Weekly/Quarterly report on lifts operation & performance.
- Ensure cleaning of lifts is carried out appropriately.
- Troubleshooting-Determining causes of operating error and giving solutions.
- Keeping records of work done.
Academic and Professional qualifications
- A diploma in Electrical /Mechanical Engineering.
- Knowledge in lifts, escalators and hoists.
- Knowledge in biometric access control.
- Professional registration by a relevant and related body
Relevant work experience required.
At least 3 years’ experience in maintenance, repair and servicing of lifts and hoists.
Skills required
- Public Safety and Security.
- Good analytical and problem Solving skills.
- Good communication and interpersonal skills.
- Integrity and honesty.
- Motivated, dynamic and dedicated team player.
- Computer proficiency.
- Analytical thinking.
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi
Job Summary:
The Job holder will be responsible for day to day operations, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data LAN/WAN communications and Data Centre Facilities located within KRA Data Centres to ensure 24/7 availability of data centre services.
Key Responsibilities:
- Automates the organization wide service-monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
- Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
- Sets the monitored components in the monitoring tool
- Performs root cause analysis of problem management with other ICT sections.
- Maintains and updates the quality of scripts used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures based on SLA’s provided by ICT.
- Carries out daily proactive monitoring of all components of KRA Data Centre Systems
- Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic and Professional Qualifications
Bachelor’s degree in Computer Engineering, Electrical, Electronic, Mechatronic or Mechanical Engineering, Telecommunications or any other IT related field.
The following Certifications is required:
Relevant Work Experience/ Technical Skills Required
- The post holder should have minimum of one (1) year progressive technical experience in a busy IT Data centre environment.
- Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals
- Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi
Job Summary:
The role entails performing administration activities of KRA storage systems primarily provisioning of storage and server resources.
Key Responsibilities:
- Carries out installation, configuration, support and maintenance of storage area networks (SAN) and associated technology.
- Undertakes administration of SAN switches, servers and associated technologies.
- Provisions server and storage resources as per user requirements.
- Reviews documented processes, procedures, upgrades and problems for the SAN storage
- Undertakes upgrading of SAN software, monitoring of performance and evaluation of trends.
- Conducts patching of operating system software and other utilities
- Monitors, troubleshoots and performance tuning of systems.
- Implementing of virtualisation technology including creation Virtual machines
- Performs Backup and Restoration of Virtual Machines/physical machines.
- Ensure Conformity to ISO (9001:2015 and 27001:2013) and data security requirements
Academic Qualifications/ Professional Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certification
Unix/Linux Certified Systems Administrator/ Microsoft Certified Engineer
The following certifications will be an added advantage:
- COBIT 5
- ITIL
- Oracle Certified Administrator
- SAN storage management
- CCNA Certification – CISCO Certified Network Associate
Relevant Work Experience
- Required Minimum of one (1 ) year hands-on experience in managing enterprise storage systems (storage provisioning, tuning and troubleshooting), Unix/Windows operating systems in a busy Data Centre environment
- Proven ability to administer leading models of storage system
- Excellent knowledge of Business continuity management
Technical Skills Required
- Demonstrable skills in administration of SAN switches, servers and associated technologies
- Demonstrable skills in administration of Virtualization software i.e. VMWare, Citrix, Hyper-V
- Proven ability to install and configure Linux/ Windows installations,
- Demonstrable ability to plan and implement installations and upgrading of Storage Area Networks (SAN) systems,
- Demonstrable skills in performing SAN systems administration tasks such as resources provisioning, servers and storage virtualization
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi
Job Summary:
The jobholder is responsible for deployment and day-to-day support of corporate Wide Area Networks, to ensure 24/7 availability of all network services.
Key Responsibilities:
Responsibilities
- Deploy, support and maintain corporate Wide Area Networks, VPNs and LANs in the Regions.
- Performs the Bi-annual preventive maintenance services for WAN and its associated hardware in support to users.
- Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.
- Participates in root cause analysis of problem management with other ICT sections.
- Reviews request to implement new or modify existing network systems and determines whether the request warrants a full assessment.
- Maintain a detailed and up to date inventory of IT Infrastructure equipment.
- Assists Design and planning team in the development of functional specification documents as necessary.
- Secure the network system by enforcing policies defined by ISS.
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements
Academic Qualifications
- Degree in Computer Engineering/Electrical & electronics Engineering/Telecommunications Engineering/Computer Science
Professional Qualifications
Required Certifications
- At least one of the following Certifications: Cisco Certified Network Associate (CCNA), Network + (CompTIA)
Technical Skills Required
- Proper understanding of networking hardware e.g. Routers, Switches and Firewalls.
- Demonstrated understanding of network implementation concepts including switching VLANs to segmentations, routing, IP sub-netting, unicast, multicast, broadcast, DHCP, Access control lists, routing protocols, encryption, authentication, and/or IP packet forwarding.
- Detailed knowledge and experience in Open Short Path First (SSPF), Enhanced Interior Gateway Routing Protocol (EIGRP, Boarder Gateway Protocol (BGP), MPLS and VPNs.
- Design and Implementation of 802.11 wireless networks
- Strong grasp of technology impact of business awareness
Relevant Work Experience
- Proven experience in networking technology especially routing and switching technology facets of design, build, configuration and troubleshooting for at least one (1) year.
Key Competencies
- Effective problem-solving skills
- Interpersonal skills
- Communication skills
- Team player
- Work well under pressure
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi
Job Summary:
This role is responsible for Installation and configuration of databases, data backups and restoration, database monitoring and performance tuning and securing of databases.
Key Responsibilities:
- Installs, deploys and configures database setups and software platforms.
- Monitors database systems performance and address potential issues to ensure services are available and running optimally;
- Carries out database changes and updates during deployments of application releases.
- Performs backups and recovery of data
- Implements relevant software updates and patches
- Implements procedures that will sustain database security
- Maintains documentation for all database instance parameters and system settings
- Performs appropriate database sizing activities and interface with Third Parties as required
- Provides technical assistance and subject matter expertise to Authority applications developers and testers.
- Executes data extraction for reporting as per user requests.
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements
Academic Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Professional Qualifications
Required Certification
- Certification in Database administration.
- Unix/Linux Certified Systems Administrator/Microsoft Windows
The following certifications will be an added advantage:
- COBIT 5
- ITIL
- Data Warehousing and Business Intelligence
- Web Application servers i.e JBoss , Oracle Weblogic
Relevant Work Experience
- Minimum of one (1) year hands-on experience in RDBMS installation, performance tuning and troubleshooting.
- Have working experience in Unix and Windows operating systems.
Technical Skills Required
- Demonstrable skills in management of enterprise databases on RDBMS like Oracle, Postgres, MySql and MS SQL Server.
- Demonstrate ability to diagnose and performance tune databases for optimal performance
- Proven experience in Programming/scripting languages such as SQL, PL/SQL
- Demonstrable skills to install and configure Linux/ Windows installations
- Ability to administer Web Application Servers i.e. Tomcat and JBOSS, Web Logic
- Knowledge of Business continuity management
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi, Times Tower
Job Summary
The job holder is responsible for;
- Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
- Preparing and implementing user training/knowledge transfer programmes
- Providing general support to respective business system users by fulfilling general user requests
Key Responsibilities
- Analyses escalated system issues and designing cost effective solutions that meet business requirements
- Analyses business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)
- Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
- Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
- Analyses trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
- Identifies and proactively fixes system issues through monitoring and early detection of potential issues
- Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations
- Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
- Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
- Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
- Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
- Ensures that tasks assigned are resolved within internal standards
- Coordinates user demos for automated processes and change requests
- Reviews training /knowledge transfer programmes and seeks approvals for implementation
- Coordinates user training and user support programmes
- Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
- Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
- Business Systems Analysis i.e. CBAP Certification / Training
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
- Training in Domestic Tax Administration from KESRA or an equivalent institution.
- Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
- Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills Required:
The Job holder must:
- Proven skills in Oracle development and database management tools
- Proficiency in Java programming language and PL/SQL
- Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
- Working knowledge of structured programming and database design concepts
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
- Working knowledge of Linux/Unix and Windows operating system platforms
- Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
- Knowledge of system design and modelling techniques
- Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
- Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
- Proven experience in supporting and implementing business applications and implementation of enterprise business systems. Experience in supporting tax administration systems will be an added advantage.
- Proven experience in integration of business systems in a similar large organization.
- At least one (1) year experience as a systems support analyst in a busy organization
Competencies
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
- Have strong interpersonal, written and oral communication skills.
- Have good negotiation skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Have Change management skills.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Job Summary:
The Job Holder is responsible for coordinating Performance Contracting, Performance Appraisal, Training and workshops in the division; he/she maintains updated records for all ICT staff and other related activities such as skills inventory, training, and registration to professional bodies.
Key Responsibilities:
- Maintains an updated record of all the ICT staff including history for deployment, transfers and promotions, skills inventory among others.
- Consolidates submitted evidences for divisional performance contract and Appraisals and Board of Directors PC Evaluation.
- Provide secretarial support for the preparation of the Divisional Annual Training Needs Assessment by preparing the schedules, facilitating meeting, taking minutes, collating and submitting the same for review and adoption.
- Maintain an up to date ICT staff Job Specifications, Job descriptions and responsibility matrix.
- Maintain records for Compiled ICT skills inventory.
- Liaise with HR and various training providers on the implementation of the Annual Training calendar.
- Consolidates invoices from ICT staff for renewal of membership with relevant professional bodies and follow-up with professional bodies for effective renewal within stipulated timelines.
- Facilitate the contractors on various issues including sitting space, security clearance and payments among others.
- Responsible for recording and tracking the tasks, which have been marked for action to various contacts and reports on the progress of implementation.
- Follow up with the respective recipients of various assignments and update status in the bring up sheet.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications/ Professional Qualifications
- Bachelor’s degree in IT/ Business Administration / Management Course or any other related course
Professional Certification or trainings in at least one of the following areas will be an added advantage
- Project Management i.e. Prince 2; PMP
- IT Service Management i.e. ITIL
- IT Governance
Technical Skills Required
- Good documentation, record keeping and filing skills in accordance to ISO 9001:2015 for proper handling of Staff records, induction, and meeting facilitation across the ICT Division
- Excellent Report and Minute writing skills.
- Practical skills in raising the purchase requests and following up procurements with relevant stakeholders
- Knowledge of the SAP processes for Performance Contracting management; supplies chain management, financial management and travel management in KRA.
Relevant Work Experience
Must have worked in a busy IT environment for at least one (1) year post-graduation with a passion for IT Governance, Staff Management and Office Administration.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution Be proactive with good analytical and problem solving skills
- Must be able to sustain confidentiality at all times
- Good Time management
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time ( Result oriented)
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Work Station: Nairobi
Job Summary:
This role is responsible for performing software installation and configuration, systems monitoring, performance tuning, troubleshooting and securing systems.
Key Responsibilities:
- Configure servers as per user requirements.
- Installs, configures and maintains software
- Implements relevant software updates and patches and service packs on servers to ensure they are up to date;
- Monitors system performance and address potential issues to ensure services are available;
- Deploys application software releases as per deployment instructions
- Maintains documentation for server parameters and system settings.
- Reviews documented processes and procedures including server inventory.
- Provides technical assistance and subject matter expertise to Authority applications developers and testers.
- Implements security procedures to secure systems.
- Performs backup operations and recovery.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications/ Professional Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certification
- Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer
The following certifications will be an added advantage:
- COBIT 5
- ITIL
- PRINCE2
- Web Application Servers i.e. Tomcat and JBOSS, Web Logic
- Virtualization software training i.e. VM Ware, Citrix, Hyper-V
Technical Skills Required
- Ability to install and configure Unix/Linux/ Windows installations.
- Ability to manage systems installations including mix of Operating system, databases and applications
- Skills in Business continuity management
- Skills to administer Web Application Servers i.e. Tomcat and JBOSS, Web Logic
- Ability to manage databases on RDBMS like Oracle, Postgres, MySql and MS SQL Server
Relevant Work Experience Required
- Have at least one (1) year working experience in Unix/ Linux/Windows operating systems in a busy environment
- Ability to implement servers and storage virtualization.
- Ability to plan and set-up server installations including security hardening and software patching.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
- This role is responsible for conducting performance testing, User Acceptance Testing, Regression Testing and other required test and recommend for production deployment.
Key Responsibilities:
- Conduct user acceptance testing with all relevant stakeholders to evaluate that delivered solutions are fit for use and purpose
- Conduct load, stress and performance testing for to identify defects and areas of improvement.
- Conduct regression tests to ascertain that identified issues or bugs have been resolved and new defects are not introduced
- Conduct smoke tests on environments prior to test exercise to validate readiness for user acceptance testing, readiness of the test environment and recommend remedial measures to address gaps or deviations observed
- Develop test strategy and ensure that the test cases conform to established software testing standards
- Ensure that documented defects are articulated according to testing standards.
- Define and document approach for test data generation for testing assignments while ensuring data security.
- Document results of completed testing assignments in consultation with test team. Define test environment parameters and requirements to facilitate setup of the environment by system and database administrators.
Academic Qualifications
- A bachelor’s degree in Computer Science or related field from a recognized institution.
Professional Qualifications
- Must have at least one of the following certifications or training in ISTQB CTFL /CISA / Automated Testing/ application development certification
Relevant Work Experience
- At least 3 years related software quality assurance work experience or a similar role in a large or busy organization.
Technical Skills Required
- Excellent understanding of Test Automation using UFT tool or any other recognized tool in the market for Web and mobile technologies
- Rational analysis & logical thinking
- Experience in test planning and documentation/reporting
- Experience in providing testing support within large or busy organization.
- Ability to adapt and work in a high performance, dynamic environment
- Experience in Application development
- Experience in system database management
Key Competencies
- People management skills
- Risk management and analysis
- Change management
- Results driven and analytical
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- Tax business understanding
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
The job holder is responsible for ensuring enforcement and monitoring of compliance to IS policies across the authority.
Key Responsibilities:
- Develop and Implement the IS awareness program and measure the effectiveness in the authority to promote security aware culture.
- Carryout assessments to identify non-compliance to the ISO 27001 requirements, policies, procedures and controls follow up with the concerned processes to ensure compliance.
- Conduct information security risk management, including assessment and treatment plan and provision of status reports.
- Develop and review information security policies, procedures and standard to promote information security and in compliance to ISO27001
- Monitor compliance to the developed IS policies, procedures and controls in the authority ensuring adherence to the ISO 27001 standards.
- Ensure compliance to ISO 27001 security requirements and control objectives in the Authority.
- Day-to-day information security operations, supervision, reporting, management of performance and development of staff in the function
Academic Qualifications
- A bachelor’s degree in Computer Science or related field from a recognized institution.
Professional Qualifications
- Must have at least one of the following security certifications or trainings in CISA/CISM/CEH/CHFI/ECIH/CISSP/ISO 27001/CRiSP,
Relevant Work Experience
- At least 3 years related work experience in a similar role.
Technical Skills Required:
- Experience in Information Security Management System
- Experience in development and review of policies
- Knowledge in Information security risk management
- Experience in Information security awareness development and training
- Experience in cyber security threat Analysis or incident management
- Experience in Project Management
Key Competencies:
- Excellent stakeholder engagement skills
- Analytical mind with problem-solving aptitude
- Excellent listening, communication and presentation skills
- Reliable and thorough with a deep commitment to accuracy
- Self-motivated and able to work independently
- A team player
- Ability to prioritize competing work commitments and deliver on time
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
- The jobholder is responsible for cyber security monitoring of the Authority’s IT infrastructure and business systems for malicious activity and/or active threats. The role also involves responding to security incidents including containment, eradication and recovery in the 24/7 Security Operations Centre (SOC).
Key Responsibilities:
- Monitoring security events from all KRA applications, servers, workstations and the entire KRA network to ensure timely and effective identification of anomalies/potential threats.
- Identify cyber-attacks targeted to the KRA network and systems, advise and block cyber attacks
- Investigate active threats, and continuously research and recommend suitable solutions to further secure, and safeguard company systems and assets.
- Perform deep-dive incident analysis by correlating data from various sources. Generate/Review event analysis reports of incident investigations
- Determines if a critical system or data set has been impacted and advises on remediation.
- Stay abreast of the information security threat environment, risk trends and technology developments related to your expertise.
- Provide actionable strategic, technical, and tactical cyber information and intelligence to management through reports, briefings, and presentations
- Monitor and gather threat intelligence from the deep web and dark web for potential threats and incidents, and analyze such threats and risks and recommend appropriate mitigating measures.
- Triaging of detected attacks and event escalation to management
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Escalates cyber security events according to the Authority’s Cyber Security Incident Response Plan
- Conduct vulnerability assessment and patching of the identified patches
- Continuous diagnostics and mitigation of identified threats
- Review of privilege accounts to identified any internal threats.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications
- Bachelor’s degree in Computer Science or IT related field.
Professional Qualification
- Must have at least one of the following certifications or trainings in CEH/CHFI/ECIH/CISSP or in relevant information security solutions certification, or incidents response
Relevant Work Experience
- At least 3 years related information security work experience as an officer or a similar role.
Technical Skills
- Required Experience in cyber security threat Analysis
- Experience in incident management
- Computer forensics and analysis skills
- Experience in security tests or vulnerability management
- Penetration testing skills
- Research skills
- Experience in cyber security operations(SOC/CIRT)
Key Competencies:
- Ability to work long hours including night shifts
- Analytical mind with problem-solving aptitude
- Excellent listening, communication and presentation skills
- Reliable and thorough with a deep commitment to accuracy
- Self-motivated and able to work independently
- A team player
- Ability to prioritize competing work commitments and deliver on time
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
The Job Holder is responsible for maintaining up-to-date Software Assets Management (SAM) , actively participate in software research, facilitate and ensure timely renewal schedule of licenses, participate in software audits, vendor Management and participate in tender negotiations and evaluation of licensed products.
Key Responsibilities:
- Develop scripts to determine license usage.
- Maintains/Ensures licence compliance in the Authority
- Administer software usage analysis (surveys) to establish utilization (over or underutilization).
- Negotiate optimal license models with software vendors & manufacturers to optimize on software license costs with a view of achieving sustainable license costs.
- Actively engage and facilitate user requests for allocation of licenses
- Maintain custody of all artifacts required by software assets.
- Inspect received licenses in liaison with requesting departments and Supply Chain Management.
- Track and report on implementation status of compliance audit recommendations for compliance with software licenses terms and conditions.
- Conduct license impact assessment of changes to IT infrastructure to recommend and advice on license optimization.
- Prepare documentation required for processing of payments for license renewals.
- Conduct regular sensitization on Software Asset Management to enhance compliance with software asset procedures, framework and policies.
- Spearhead and Monitor the deployment of licenses on a day to day basis to identify compliance issues in relevant time
- Monitor and report on utilization of software subscriptions and Open source deployment in the authority and provide recommendations on required upgrades/updates
- Participate in cross-functional teams and committees from time to time to offer licensing advice and analysis.
- Deputise the Assistant Manager ICT – License Management from time to time.
- Ensure conformity to ISO (9001: 2015 and 27001: 2013) and data security requirements.
Academic Qualifications
- Bachelor’s Degree in Management Information Systems / Business IT / Social Science / Computer Science/ Business Administration/Management Course.
- Master’s Degree will be an added advantage
Professional Qualifications
- Professional Certification or training in at least one of the following areas:
- Project Management
- IT Governance
Desired Qualifications
- Supervisory Skills Training, Change Management, Asset Management
- ACCA, CISM, CISA, Practicing Certificate, Power BI, IDEA
Technical Skills Required
- Knowledge and experience in various software licensing schemes and methodologies
- Experience in license cost optimization strategies
- Expertise in software license management, especially in interpreting contract language, excellent contract analysis and negotiation skills.
- Proficiency in developing queries and use of license auditing tools to monitor usage information of the deployed software products.
- Excellent reporting skills through use of dashboard tools such as Power BI, and Crystal reports.
- Sufficient data analytics skills
Relevant Work Experience
- Must have worked in a busy IT environment for at least three (3) years post-graduation.
- Working knowledge of Asset Management technologies and Service Management tools and Databases, i.e. Microsoft System Center Configuration Manager (SCCM), SQL, IT Service Management Tool (ITSM)
- Proficient in developing queries and use of license auditing tools to monitor usage information of the deployed software products.
- Possess extensive research and development skills to keep up with emerging technology and act as software advisor.
- Financial literacy on procurement practices as related to software license and contract management.
- Superior understanding and awareness of relevant industry trends and issues, as well as vendor organizations and business practices within the field of software license management and compliance.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Location /Work Station: Nairobi, Times Tower
Job Summary
The job holder is responsible for;
- Co-ordination and supervision of systems development teams
- Providing continual improvements to existing DTD business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
- Development or enhancements of new systems as per the Requests for Change(RFC’s) and in line with procedures and standards
Key Responsibilities
- Leads development team in hand-on application development work
- Reviews application development tasks allocated to staff to ensure that they are accomplished within the set requirements and that they meet highest standards of quality.
- Monitors development of applications assigned to the section to ensure that they are delivered within the set timelines and that they conform to the approved designs
- Ensures that solutions which have been build and are ready for release have the requisite documentation (User manuals, technical manuals, deployment plans, roll back plans) before they are packaged for submission.
- Reviews Change requests for completeness/clarity and liaises with stakeholders to address identified inadequacies
- Reviews Development and Maintenance procedure manuals to guarantee continued relevance and forwards to the Manager for approval
- Plans for system demonstrations (demos) for new solutions/enhancements developed, by coordinating with the relevant sections
- Reviews Quality Assurance(QA) test results, and ensure issues arising from QA are addressed by the developer
- Reviews unit and modular based test results and maintains the documentation
- Reviews Application development coding standards and seeks the requisite approvals
- Forms and coordinates the peer review teams within the unit and maintains review report
- Prepares and submits reports as required including providing stakeholders with regular progress/ status reports
- Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
- Reviews business automation work plans and associated activity schedules
- Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
- Prepares monthly, quarterly, annual and ad hoc reports for the unit;
- Develops, mentors and coaches staff in the unit;
- Conducts performance management in the unit;
- Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s Degree in the relevant field is an added advantage.
Required Certifications/Trainings
- Professional Certification or Training in any one of the following areas is required:
- Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
- Business Systems Analysis i.e. CBAP Certification / Training
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
- Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
- Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills Required:
The Job holder must have:
- Proven skills in database management tools
- Proficiency in Java programming language and PL/SQL
- Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
- Working knowledge of structured programming and database design concepts
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
- Working knowledge of Linux/Unix and Windows operating system platforms
- Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
- Knowledge of system design and modelling techniques
- Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
- Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
- Proven experience in design, development and implementation of enterprise business systems. Experience in design and development of systems for tax administration will be an added advantage.
- Proven experience in integration of business systems in a similar large organization.
- At least four (4) years’ demonstrable post qualification experience, of which one (1) should be at Supervisory level or equivalent in developing and leading a team in development of large enterprise applications.
Competencies
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
- Have strong interpersonal, written and oral communication skills.
- Have good negotiation skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Have Change management skills.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Location /Work Station: Nairobi, Times Tower
Job Summary
The job holder is responsible for;
- Designing major aspects of the architecture of an application, including components such as user interface, middleware and infrastructure
- Providing technical leadership to the application development team
- Performing design and code reviews
- Ensuring that uniform enterprise-wide application design standards are maintained
- Collaborating with other stakeholders to ensure the architecture is aligned with business requirements
Key Responsibilities
- Define and implement application architecture for diverse business processes, projects, and function
- Develop software solutions and strategy to meet the architectural goals and needs of a client
- Liaise with programmers and software development team to design and implement an architectural system
- Design the interface between multiple applications, databases, and middleware systems
- Carry out assessments to identify operational limitations and gaps in functional coverage
- Upgrade architectural systems and software life cycle to ensure improved processes
- Monitor the performance of architectural systems to ensure seamless interaction between components
- Conduct tests to ensure an application conforms to fundamental application standards and meets the requirements of the end user
- Ensure proper documentation of software design and developing processes in order to produce appropriate procedures for application use
- Design applications according to specific architectural design to improve overall system performance
- Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
- Prepares monthly, quarterly, annual and ad hoc reports for the unit;
- Develops, mentors and coaches staff in the unit;
- Conducts performance management in the unit;
- Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field will be an added advantage.
Required Certifications/Trainings
- Professional Certification or Training in any one of the following areas is required:
- Enterprise or Solution/Software Architect Certification
- Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
- Business Systems Analysis i.e. CBAP Certification / Training
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Desired Certifications
- Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2.
- Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
- Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills Required:
The Job holder must have:
- Proven skills in Oracle development and database management tools
- Proficiency in Java programming language and PL/SQL
- Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
- Working knowledge of structured programming and database design concepts
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
- Working knowledge of Linux/Unix and Windows operating system platforms
- Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
- Knowledge of system design and modelling techniques
- Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
- Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
- Proven experience in design, development and implementation of enterprise business systems. Experience in design and development of systems for tax administration will be an added advantage.
- Proven experience in integration of business systems in a similar large organization.
- At least four (4) years’ post qualification experience as an application architect in a large enterprise organization, which includes at least one (1) year at supervisory level.
Competencies
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
- Have strong interpersonal, written and oral communication skills.
- Have good negotiation skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Have Change management skills.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department : Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
The Job holder is responsible for the development, implementation and monitoring of the IT strategies, IT Innovations, IT Research Development, Vendor Management, Contracts and Service Level Agreements, and Business Perspective (Business Relationship Management) in the Authority
Key Responsibilities:
- Planning, development, alignment of the ICT Strategy; Monitoring and Evaluation of the implementation of ICT strategy initiatives.
- Design, develop and manage the IT research agenda including identification of potential IT innovations, emerging technologies and relevant themes to address business challenges and based on identified business priorities.
- Manage including regular reviews of IT vendors, contracts and service level agreements, including managing and maintaining of the service catalogue, service definitions, service levels, underpinning contract and operational level agreements relating to IT services in the Authority.
- Oversee user/customer satisfaction surveys on IT services to ascertain the perception of the customers and users on IT services and institute measures to monitor and address recommendations arising from the Surveys.
- Evaluate IT process/service maturity and monitor implementation of improvement plans
- Provide guidance on the development of the supplier and contracts database, updates, reviews, usage, retrieval and dissemination of the information.
- Evaluate and monitor IT process/service maturity
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS/ISO and Risk Management
- Preparation, compilation, analysis and review of departmental strategies (Departmental PC, Corporate plan, Board PC, transformation agenda) and strategic reports (Team one reporting, Board Responses, other special Reports)
- Monitor implementation of Strategic Departmental programmes and report performance within the set timelines e.g. Implementation of corporate plan
- Day-to-day operations, supervision, performance management, coaching and development of staff in the unit
- Drive initiatives to improve ethics, culture and facilitate change management in the unit
- Other roles as may be assigned by the Management
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications
- Bachelor’s degree in Management Information Systems or any other IT related field.
- Master’s degree Business Administration, Information Systems or any other IT or Management related Postgraduate degree will be an added advantage.
Professional Qualifications
Required Certifications/Training
- IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent
The following certifications will be an added advantage:
- Project Management (Prince II or PMP Certification or equivalent) and Business Analysis
Skills Required:
- Demonstrate outstanding knowledge and skills in Service Portfolio Management, Service Level Agreements and Supplier Relationship Management.
- Good knowledge of IT Strategy Design, Planning and Innovation
- Knowledge of IT Service Catalog Management, Service Portfolio Management and Business Perspective
- Project management
- Risk management and analysis
- Demonstrated experience in developing and managing Service Level agreements
- Ability to motivate and manage a team to achieve set targets with the specified timelines
- Broad understanding of emerging IT technologies
- Ability to manage relationships with IT suppliers and other stakeholders.
- Documentation skills
- People management skills
- Report writing skills
Relevant Work Experience
- Hands on experience in developing and Monitoring IT Service Level Agreements, Underpinning Contracts, Supplier Management and Business Perspective in a large and busy organization.
- Experience in developing and managing IT Service Catalog in a busy IT environment
- Experience in Developing and Monitoring IT Strategic Plans, Surveys and automation assessments
- Experience in conducting IT Research and Innovation.
- At least five (5) years’ demonstrable post qualification experience with at least two (2) years leading a team in development, implementation and monitoring of IT strategies, IT Innovations, IT Research Development, Vendor Management, Contracts and Service Level Agreements, and Business Relationship Management.
Key Competencies
- Excellent oral and written communication and presentation skills
- Negotiation skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Resilient, focused and results oriented
- Passion for innovation and creativity
- High levels of integrity
- Good decision making, planning and organizational skills
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technolog
Job Summary:
- The Manager Service Support is responsible for coordinating and managing ICT user support and asset management in the Region of responsibility.
Key Responsibilities:
- Define and regularly review incident and service request classification, prioritization schemes and criteria for problem registration to ensure consistent approaches for handling, informing users and conducting trend analysis.
- Review the unit’s KPIs, procedures and processes to guarantee their relevance as well as ensure continual improvement.
- Ensures all IT Services in the region are serving users and Taxpayers at all times
- Support the business in ensuring key systems, networks, scanners are functioning as required in Kilindini and other areas
- Liaise with key government agencies and resolve IT related issues/challenges and optimize on provision of IT services.
- Set performance targets for direct reports and ensure that they are achieved.
- Develop the annual work plan for the Service Support unit.
- Coordinate with the KRA Regional and Station Managers to ensure that ICT services are provided promptly.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Prepare monthly, quarterly and annual sectional reports
- Develop, mentor, coach and promote talent growth among staff in order to support business through excellent customer service
- Conduct performance management in the unit to ensure that the mutual needs of the staff and Authority are being met.
- Coordinate Corporate initiatives within the unit such as Audit, Integrity, QMS and Risk Management
Academic and Professional Qualifications
- Bachelor’s Degree in Computer Science, Information Technology or any other IT related field
- Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage
The following certifications will be an added advantage:
- IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent
- Microsoft certifications; Certified Systems Engineer(MCSE), Microsoft Certified Solution Associate(MCSA), Microsoft Certified Solution Developer (MCSD)
- Business Systems Analysis i.e. CBAP Certification / Training
- Project Management i.e. PMP or Prince 2
Relevant Work Experience/ Technical Skills Required
- The post holder should have at least five (5) years’ progressive experience in a busy IT environment, with at least two (2) years’ at entry-level management in a large or busy organization
- Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
- Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM)
- In-depth knowledge and experience in setup and troubleshooting of complex Local Area Networks and Wide Area Networks
- Proficiency in IT Service Management Systems. Mastery in creation of dashboards, Configuration Management, Automated workflows and Reporting
- Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365. Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.
Competencies
The job holder must:
- Possess strong leadership and managerial skills
- Have strong analytical and problem solving skills
- Capable of making decisions in complex situations
- Display excellent communication and interpersonal skills
- Exhibit exceptional organizational and administrative skills
- Possess good negotiation skills
- Have good business knowledge
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
This role is responsible for the design, planning, deployment & management of IT Network infrastructure for the Authority.
Key Responsibilities:
- Responsible for deployment, maintenance and support of ICT Infrastructure to ensure availability of services.
- Implements long-term, medium term and short term plans, for the development of the ICT Infrastructure requirements as per the ICT strategy
- Responsible for ensuring that deployment projects and work packages are delivered to the expected standards, on time and within budget
- Responsible for network security during deployment, maintenance and support operations. Review, monitor and improves network infrastructure security and undertake regular programme of self-audit
- Ensures that changes affecting the ICT infrastructure during deployment, support and upgrade operations take place in a controlled and auditable manner Participate in committee meetings as appropriate
- Responsible for Management of SLAs and contracts between KRA and the ICT infrastructure service providers. Acts as the final point of escalation in the event of breach of SLAs and contracts
- Develops and prepares annual budget estimate for the unit and prioritises projects according to budgetary allocation
- Provides technical advice in the development of technical specification of ICT equipment for procurement and assists in developing of Business Cases according to the ICT strategy
- Improves IT infrastructure, reviews and implements ICT procedures, and maintaining best practices in ICT infrastructure
- Provides feedback to issues raised during audit and ensures that appropriate corrective action is taken according to audit recommendations
- Acts as the primary liaison person with 3rd party service providers in ensuring successful deployment of all ICT infrastructure projects such as LANs,WANs,IPT, power back-up etc
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements
Academic Qualifications/ Professional Qualifications
- Bachelor’s Degree in Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Masters Degree in a related field will be an added advantage.
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
- Cisco Certified Network Professional CCNA or Cisco Certified Internet Engineer
- Microsoft Certified Systems Engineer
- Certification in business continuity
Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
Relevant Work Experience Required
- The post holder should have at least five (5) years progressive experience in the IT environment, with at least two (2) years entry-level management responsibility in a large or busy organization.
- Significant experience of leading and managing an ICT teams.
- Experience on successful management and supervision of staff including target setting, performance monitoring, appraisal, development and motivation.
Technical Skills Required
The Job holder should have:
- Proficiency with operating systems and network security protocols
- Demonstrated in-depth knowledge and hands on experience in design, implementation and support of layered network models at the Access, Distribution/Aggregation, Core, and Data center locations
- Demonstrated in-depth knowledge and hands-on experience in the design, implementation and support of BGP in an enterprise environment
- Demonstrated in-depth knowledge and hands on experience in the design, implementation, and support of MPLS
- Demonstrated in-depth knowledge and hands on experience in the selection, procurement, installation, and configuration of enterprise class routers and switching products
- Strong working knowledge of structured cabling systems, network facilities, UPS, and electrical
- Understanding and experience of good communication between ICT professionals and the customers who use their services.
- Ability to manage teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
- Ability to manage internal and external projects from inception to completion
Key Competencies
The Job holder should have:
- Leadership and managerial skills
- Strong analytical and problem solving skills
- Decision making abilities
- Excellent communication and interpersonal skills
- Organizational and administrative skills
- Good negotiation skills
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Job Purpose
The jobholder is responsible for promoting, planning and coordinating the general staff welfare in the Authority.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
- Supervise day to day operations in the unit
- Supervise, Coach and Mentor Staff
- Ensure up to date records are maintained on accidents, incidences , injuries, audit findings and recommendations;
Operational Responsibilities / Tasks:
- Prepare of reports
- Provide communication for general information and educate staff on use of the gym
- Promote designated programs and market the usage of facilities and recreational programs
- Maintain leave records
- Coordinate Staff Recognition events and sporting activities;
- Prepare welfare budgets;
- Provide psychosocial support/counselling to employees in challenging situations
- Preparation of report for PWD activities
- Preparation of reports for NACADA and NACC
Job Dimensions
- Financial Responsibility:
- Prepare budgetary drafts for the unit
- Responsibility for Physical Assets:
- Responsible for physical assets assigned by the institution.
- Maintain records for all departmental physical assets.
- Decision Making:
- Make strategic, operational and financial decisions
- Plans the work of subordinates
- Assigns work to subordinates
- Monitors subordinates work performance
- Appraises/evaluates subordinates performance
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
A degree in Psychology & Counselling /Human Resource Management from a recognized institution.
Professional Qualifications / Membership to professional bodies
Membership to Kenya counsellors and Psychology Association / Certified Human Resource Professional (CHRP)
Previous relevant work experience required.
- At least three (3) years of work experience in a relevant field.
- Candidates with past experience with KRA will have an added advantage.
Functional Skills, Behavioral Competencies/Attributes:
- Sound Leadership and Management abilities.
- Excellent Planning and organizational skills.
- Ability to build cohesive teams and to achieve goals through teamwork.
- Ability to manage stakeholders at all levels in the organization.
- Strong interpersonal and communication skills.
- Result oriented and ability to work under pressure.
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: Nairobi
Job Summary:
- This role is responsible for formulating and implementing best practice strategies to manage information security and cyber risks in the Authority.
Key Responsibilities:
- Formulate information security strategies to manage information and cyber risks hence protecting revenue and KRA reputation
- Coordinate the development and implementation of the KRA information security policies
- Coordinate the implementation and maintenance of Information Security Management System (ISMS) based on ISO27001 and best practice.
- Coordinate monitoring and surveillance of KRA IT resources to detect and deter cyber attacks
- Ensure confidentiality, integrity and availability of information as well as ensure non- repudiation of electronic transactions in the Authority.
- Oversee the design, acquisition, implementation and operation of information security tools for the protection of KRA information
- Coordinate the design, implementation and review of information security controls in systems, infrastructure and processes to protect KRA information and revenue.
- Provide information security advisories on acquisition and implementation of technology and third party integrations involving/requiring information exchange.
- Oversee development and implementation information security awareness programme across the organization.
- Provide support to relevant departments in information security investigative incidences.
- Day-to-day operations, supervision, management of performance and development of staff in the unit
Academic Qualifications
- A Bachelor’s Degree in Computer Science or related field from a recognized institution.
Professional Qualifications
- Must have at least two of the following security certifications in CEH/CHFI/ECIH/CISSP/ISO 27001 or in relevant information security solutions certification
Relevant Work Experience
- Minimum of five (5) years’ relevant work experience, with at least two (2) years’ experience at entry-level management or a similar role in a large or busy organization.
Technical Skills Required
- Experience in information security solution design or Strategy development
- Knowledge in IT risk management
- Knowledge in Vulnerability Management
- Knowledge in Data protection
- Experience in the Information Security management System (ISMS)
- Experience in cyber security threat Analysis or incident management
- Experience in Project Management
Managerial Competencies
- Leadership and people management skills
- Good decision-making capabilities
- Good planning and organizational skills
- Excellent communication and presentation skills
- Good negotiation, delegation and interpersonal skills
- Professional networking
- Resilient, focused and results-oriented
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Department: Corporate Support Services
Division: Information and Communication Technology
Location /Work Station : Nairobi, Times Tower
Job Summary
The job holder is responsible for;
- Providing effective and adequate technical support to operational DTD business systems by addressing system problems and user requests.
- Providing continual improvements to existing DTD business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
- Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams
Key Responsibilities
- Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.
- Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
- Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
- Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
- Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
- Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
- Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
- Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
- Supervises the System Testing and User Acceptance Testing.
- Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders
- Implements the Service Level agreements for IT services of the unit.
- Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
- Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
- Prepares monthly, quarterly, annual and ad hoc reports for the unit;
- Ensures that the unit meetings are held as stipulated in management guidelines;
- Develops, mentors and coaches staff in the unit;
- Conducts performance management in the unit;
- Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field will be an added advantage.
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
- Business Systems Analysis i.e. CBAP Certification / Training
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
- Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
- Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills
- Proven skills in database management tools
- Proficiency in Java programming language and PL/SQL
- Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
- Working knowledge of structured programming and database design concepts
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
- Working knowledge of Linux/Unix and Windows operating system platforms
- Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
- Knowledge of system design and modelling techniques
- Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
- Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
- Proven experience in implementation, Integration and providing support to large enterprise business systems in a similar organization.
- Proven experience in integration of business systems in a similar large organization.
- At least five (5) years demonstrable post qualification experience in systems and business analysis and at least two (2) years experience leading a team in analysis and support of large enterprise applications.
Competencies
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
- Have strong interpersonal, written and oral communication skills.
- Have good negotiation skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Have Change management skills.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: KRA Headquarters (Nairobi), Ushuru Pensions Tower.
Job Summary:
Responsible for leading the operations, maintenance, and security of the corporate data centres. The Job holder will also be responsible for developing and implementing policies spanning operations, preventative maintenance, support, and security at both the Primary and Secondary (DR) data centers
Key Responsibilities:
- Manages environmental resources, power distribution, safety, security, physical layout, cabling, racking and monitoring of data centre equipment.
- Develops and ensures implementation of the physical security policies and procedures for access to the data centres.
- Manages data centre documentation including equipment inventory, engineering drawings, as-builts, expansion architecture and other documents.
- Coordinates with relevant teams to forecast and plan for resource capacity expansion and budgeting.
- Develops, implements and manages maintenance plan schedules and processes for the data centre.
- Develops policies, documents processes, and provides training for relevant staff on the use of data centre facilities including access control.
- Manages all third parties co-location contracts.
- Coordinates problems requiring vendor intervention to ensure compliance to service level agreements (SLA) and contracts.
- Coordinates implementation of the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management in the unit.
- Facilitate Implementation of the data center improvements and enhancements.
- Identifying all the relevant training/workshops/knowledge opportunities for data centers operations staff so that they are well equipped and skilled in delivering high quality services in a modern data center environment.
- Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic Qualifications
- Bachelor’s degree in Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s Degree in a related field will be an added advantage.
Professional Qualifications
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
- Cisco Certified Network Professional CCNA Data Center
- Certification in business continuity
Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
Relevant Work Experience Required
- The post holder should have at least five (5) years progressive experience in a busy Data Center environment, with at least two (2) years in entry-level management responsibility a large organization
Technical Skills Required
- Extensive knowledge of data center critical systems, including: diesel generators, UPS systems, fuel systems, switchgear, power distribution equipment, HVACs, fire detection/suppression and building monitoring systems.
- Expertise in data centre documentation tools.
- Demonstrated competence in installation and support of Data Centre solutions from networking, cooling, power and data communication fundamentals
- Project Management skills
Key competencies
- Leadership and people management skills
- Good decision-making capabilities
- Good planning and organizational skills
- Resilient, focused and results-oriented
- Excellent oral and written communication and presentation skills
- Good negotiation and interpersonal skills
Method of Application
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