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  • Posted: Apr 29, 2021
    Deadline: Not specified
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  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Officer – IT Resource Management & Reporting

    Department:     Corporate Support Services

    Division:           Information and Communication Technology

    Job Summary:

    The Job Holder is responsible for coordinating Performance Contracting, Performance Appraisal, Training and workshops in the division; he/she maintains updated records for all ICT staff and other related activities such as skills inventory, training, and registration to professional bodies. 

    Key Responsibilities: 

    • Maintains an updated record of all the ICT staff including history for deployment, transfers and promotions, skills inventory among others.
    • Consolidates submitted evidences for divisional performance contract and Appraisals and Board of Directors PC Evaluation.
    • Provide secretarial support for the preparation of the Divisional Annual Training Needs Assessment by preparing the schedules, facilitating meeting, taking minutes, collating and submitting the same for review and adoption.
    • Maintain an up to date ICT staff Job Specifications, Job descriptions and responsibility matrix.
    • Maintain records for Compiled ICT skills inventory.
    • Liaise with HR and various training providers on the implementation of the Annual Training calendar.
    • Consolidates invoices from ICT staff for renewal of membership with relevant professional bodies and follow-up with professional bodies for effective renewal within stipulated timelines.
    • Facilitate the contractors on various issues including sitting space, security clearance and payments among others.
    • Responsible for recording and tracking the tasks, which have been marked for action to various contacts and reports on the progress of implementation.
    • Follow up with the respective recipients of various assignments and update status in the bring up sheet.
    • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic Qualifications/ Professional Qualifications          

    • Bachelor’s degree in IT/ Business Administration / Management Course or any other related course

    Professional Certification or trainings in at least one of the following areas will be an added advantage

    • Project Management i.e. Prince 2; PMP
    • IT Service Management i.e. ITIL
    • IT Governance

    Technical Skills Required      

    • Good documentation, record keeping and filing skills in accordance to ISO 9001:2015 for proper handling of Staff records, induction, and meeting facilitation across the ICT Division
    • Excellent Report and Minute writing skills.
    • Practical skills in raising the purchase requests and following up procurements with relevant stakeholders
    • Knowledge of the SAP processes for Performance Contracting management; supplies chain management, financial management and travel management in KRA.

    Relevant Work Experience    

    Must have worked in a busy IT environment for at least one (1) year post-graduation with a passion for IT Governance, Staff Management and Office Administration. 

    Key Competencies     

    • Excellent listening and communication skills
    • Ability to interact confidently with users to establish what the problem is and explain the solution Be proactive with good analytical and problem solving skills
    • Must be able to sustain confidentiality at all times
    • Good Time management
    • Team player
    • Ability to pay attention to details
    • Ability to prioritize competing work commitments and deliver on time ( Result oriented)
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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