Manager E- Channels, Fintech at KCB Bank Kenya

The Position: 

The IT Digital Channels Unit, within the Banking Systems Operations Department (Technology Division), is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branch based and Digital IMTs). 

The role supports Fintech Services and Systems to ensure service reliability, quality and integrity; and provide both onsite and off the site technical support for the live system components as well constantly monitoring the whole system’s and integrations health status.

Key Responsibilities:

• Provide 1st level Support VOOMA Platform (Mobile Money, Sopra, Application Gateway) Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
• Provide weekly system performance and incident reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support VOOMA product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person:

For the above position, the successful applicant should have the following:

• University Degree in IT from a recognized institution.
• Professional Qualification: Oracle Database Administration Certification/ Unix Based Operating system Administration Certification/ Cloud Certification/ ITIL Certification will be an added advantage.
• 3 years’ experience in Digital Channels (Huawei Mobile Money System) administration.
• 2 years’ experience in Linux Server Administration.
• 2 years’ experience in IT Projects and Business Analysis.
• 1-year experience in Change Management.