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  • Posted: Jan 30, 2023
    Deadline: Not specified
  • Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
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    Manager Employee Relations, HR Shared Services

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Senior Manager, HR Business Partner, Health and Manager HR Business Partner, Academics in the Human Resource Department and will serve both AKUHN & AKU entities.

    Key Responsibilities:

    • Conduct complex and sensitive workplace investigations, including determining appropriate investigation strategies,
    • Draft well-written investigation-related documents, such as leader/HRBP talking points, written warnings, and case executive summaries.
    • Participate and support the documentation of investigations of complaints, grievances, and issues.
    • Provide calamity management support to employees, leaders, and HR Business Partners
    • Promote knowledge and understanding of organisation policies and of relevant employment laws through advising and training managers and supervisors in best employee relations practices and strategies.
    • Partner with Legal team and HRBPs on the review and assessment of organizational changes 
    • Analysis of data/facts to reach a fair and consistent approach which minimizes the risk to the organisation
    • Manage harassment complaints, employee grievances in line with the Organisation’s policy and applicable laws.
    • Ensure timely and compliant handling of complex grievance and discipline requests and provide advice and counsel to Employee Relations Specialist.
    • Develop Employee Relations Institutional policies as and when need arises.
    • Lead management of grievances, discipline matters as per Institutional policies
    • Frequently keep management abreast about latest updates of employee relations.
    • Keep management informed of the working environment and employee related issues. Develop strategic employee relations initiatives and prepare recommendations pertaining to the institution-wide policy matters.
    • Advise and train managers and supervisors in best employee relations practices and strategies.
    • Foster and maintain good relations with the recognized union
    • Any other duty as assigned by the Senior Managers.

    Educational /Professional Qualification & Licensure

    • Bachelor's degree in a relevant field – Essential
    • Master’s degree - Essential
    • CIPD – Desirable

    Relevant Experience 

    • Minimum of 5 years of demonstrated work experience
    • Significant employee and labor/industrial relations subject matter expertise
    • Exceptional interpersonal and communication skills
    • Successful record of creating, improving, and executing programs at scale
    • Experience in identifying and resolving complex issues
    • Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
    • Advanced sense of accountability, high-quality judgment, and sound decision-making
    • Knowledge of the local Labor Laws and Human Resource practices
    • Experience of working within a HR/confidential environment.
    • Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
    • Excellent problem-solving skills and managing tight deadlines.
    • Prioritisation of own workload in a busy office environment
    • Knowledge of the wider organisation and how it functions within the external environment.
    • Conflict resolution skills
    • Technology skills with experience using various HR software programs.
    • Counselling and analytical skills

    Knowledge and Competencies

    Excellent communicator

    • Able to communicate effectively with people at all levels, gaining commitment to
    • concepts, ideas, and delivery
    • Cascade information appropriately; delivering the right message at the right time in the right manner
    • Able to translate complex processes in an engaging, clear, and understandable method
    • Able to engage and influence peers and senior stakeholders across the organisation
    • Provide management information when requested

    Planning and Prioritisation

    • Focuses on priorities and deliverables and follows up to ensure goals are achieved
    • Able to manage multiple tasks effectively and focus on priorities and deliverables
    • Identifies and plans the resources needed to ensure all deliverables are met


    • Act as a role model for the institution's values and behaviours
    • Self-disciplined in allocating and utilising their time
    • An ambassador for change

    Customer Focus

    • Able to always consider the impact on the customer
    • Keep abreast of all issues that may impact the customer
    • Be the Subject Matter Expert for specific processes and be the escalation point for complex support and lead, from a Shared Service perspective on key activities beyond business as usual 

    Closing Date: 12/02/2023

    Method of Application

    Interested and qualified? Go to Aga Khan University Hospital on to apply

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