Manager, End User Hardware at KCB Bank Kenya

The Position: 

Reporting to the Senior Manager, Systems Infrastructure, the Manager End User Hardware is responsible for leading, planning, coordination of deployments and administration of end user computer and peripheral devices. This is a team lead position that will provide expertise and skills needed to effectively obtain, manage, and support the end user computer working tools through proven knowledge, analytical and problem-solving skills to help identify, advise, and resolve issues to maximize end user productivity through technology.

Key Responsibilities:

• Providing the highest level of technical skill and expertise in end user computers, laptops, printers, scanners, readers, and productivity tools. Further advise on Windows and Mac Operating systems and related hardware and network services protocols such as TCPIP and DNS.
• Monitoring and supporting the availability of end user supporting infrastructure including Active Directory, Print servers and centralized end user hardware systems
• Designs, implements, and oversees a proactive process to collect and report data and statistics of end user hardware equipment and underlying supporting operating system and software
• Ensure up to date, standardized, robust and reliable end user hardware is in place and maintained
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for centralized systems that support end user hardware.
• Actively participate and engage in procurement and contracting of end user hardware and maintenance contracts
• Research and recommend state-of-the-art technologies that enhances KCB end use productivity and achieving client business objectives
• Collaborate with other stakeholders e.g. Procurement and other Technology staff to ensure smooth and reliable operation of end user hardware provisioning and maintenance.
• Develop, implement, and adhere to regular end user hardware maintenance policies and procedures, including change request mechanisms and upgrade schedules to ensure optimum uptime and service availability
• Ensure the end user hardware adhere to KCB Group compliance and security standards.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline from a recognized university.
• A Professional Certification in MCITP/MCTS/MCSE, CompTIA A+
• A minimum of 5 years’ experience in computer hardware and peripheral devices requisition, deployment, and maintenance, with at least 4 years’ experience in windows operating systems and related network services administration and 2 years’ experience in project management and user training.

To be considered your application must be received by Friday, 28th October 2022.