Manager - Infrastructure at DT One

Who is LendTech?

LendTech provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. LendTech supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our headquarters are in Nairobi, but we have a global, diverse team in over 6 countries.

Our flagship products are Advance Credit Service (ACS) and Nano: ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. Nano is a micro cash advance offered to mobile wallet users on demand.

Why is Technology Important at LendTech?

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimising performance and reporting, reconciliation and billing. Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure.

But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.

The Infrastructure team

The Team Is Responsible For The

The Infrastructure team at LendTech is focused on the efficient operation of our external (customer) and internal infrastructure, connectivity, tools and applications.

• Management of our centralised cloud and distributed on-premises infrastructure.
• Management of connectivity to customer infrastructure
• Provide full support for all internal automation tools including enhancements required to meet business needs
• Oversight for the installation of infrastructure in new market deployments
• Oversight for the management and enhancement of existing deployments - Supplier management for all infrastructure and network requirements

About The Role

Reporting directly to the VP Platforms, this role will be based in Nairobi, Kenya. This position is required to be hands-on, while equipped with the necessary technical expertise and architectural skills, as well as a goal for building, growing and mentoring existing and future teams.

The personality of a LendTech Manager

You Will Be

• Passionate about infrastructure, networks and automation
• Proud of your work but always believing the best is yet to come
• Able to take criticism positively and to learn from mistakes
• Able to self-critique and analyse and be motivated to constantly improve and develop both professionally and personally
• High attention to detail
• See process, procedure and documentation as tools to support excellence
• Customer-focused and understands the business we are operating in

Key Roles & Responsibilities

• Participate in the strategic technical design and make decisions about technology, definition, and implementation of lending-related products.
• Continuously develop and improve the core clients and internal infrastructure and implement market-leading automation solutions to increase efficiency and minimise human error.
• Develop, implement and monitor reporting mechanisms for infrastructure, governance, security and risk practices to support compliance and highlight areas of exposure.
• Analyze business requirements by partnering with key stakeholders across the organization to develop and implement solutions for Infrastructure needs.
• Ensure technical excellence by transmitting best practices to the teams, in terms of developments as well as processes and methodologies.
• Manage the staffing policies and processes for the team reporting to you, including the recruitment, talent development and retention of top technology talent.
• Develop and refine team metrics and key performance indicators; plan and achieve quarterly and annual metrics and goals.

Essential Experience

• Experience in the configuration of any of the following security tools; firewall, SIEM, SOAR, PAM, anti-malware, IAM, Patch management.
• Good command of SQL language.
• Good command of Unix/Linux/ Windows/ MacOS
• Broad-based IT experience with technical knowledge of Networks, virtualization, Hardware, Storage, Operating systems, and Applications, Business Impact Analysis, RTO/RPO.
• Knowledge in Technology Stacks (Cloud, Containers etc).
• Strong knowledge in tech operation methodologies (agile, ITIL etc).
• MCSE, CCNA, certification would be considered advantageous.
• Working proficiency with any RDBMS
• Experience with using development tools for version control namely GIT.
• Being familiar with the Linux environment as a user and developer (Debian is a plus).
• Minimum 3+ years’ working experience in a management role leading a team of highly skilled software developers

Desired Experience

• Knowledge of Data Security, Secure Coding, Encryption, Multi-tenancy, Scalability, and High Availability
• Experience with software development best practices - include handling and logging errors, monitoring the system, building fault-tolerant pipelines, understanding how to scale up, addressing continuous integration
• Solid understanding of payment industry and multi-channel commerce space
• Experience with, and preference for, leveraging open source solutions
• Proven track record of successfully leading and driving Infrastructure activities that provide best in class product offerings and support.
• People management skills