Manager, Loyalty Specialist Sales – Services Business Development at MasterCard

Key Responsibilities:

• Sales Strategy & Execution: Lead the sales efforts for loyalty platforms, solutions, and card benefits, with a focus on meeting and exceeding revenue targets.
• Client Engagement & Relationship Management: Develop and maintain strong relationships with key decision-makers across industries, including issuers and merchants, to sell and promote our diverse range of loyalty products.
• Platform & Solution Sales: Understand and articulate the technical aspects of our loyalty platforms and solutions to clients, guiding them through platform and product implementations and customer journey strategies.
• Stakeholder Management: Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth sales processes and customer satisfaction.
• Consultative Selling: Act as a trusted advisor to clients, identifying their business needs and providing tailored loyalty and card benefits solutions.
• Communication Skills: Ability to simplify technical details for non-technical stakeholders and clearly explain the platform’s value.
• Market Analysis & Reporting: Monitor industry trends and competitor offerings, sharing insights to help refine sales strategies.
• Multi-tasking & Prioritization: Efficiently manage multiple client accounts, sales opportunities, and projects simultaneously.

Key Qualifications:

• Education: Undergraduate degree required; MBA or relevant post graduate degree recommended.
• Experience: 7 to 10 years of experience in sales, with a proven track record in selling technology solutions, ideally in loyalty programs, within Financial Services, Digital / Retail / Consumer/ B2B / sectors.
• Market experience: Extensive knowledge and experience of business development within the MEA region with established network across the region
• Language Proficiency: Fluency in both English and Arabic is a must, with excellent communication and presentation skills in both languages.
• Technical Knowledge: Strong understanding of loyalty platforms, digital technologies, marketing services, and platform implementation processes.
• Complex Environment Management: Ability to navigate a multi-stakeholder environment, ensuring alignment and managing expectations from both clients and internal teams.
• Consulting & Technology Experience (Preferred): A background in consulting or technology would be highly beneficial, particularly in understanding customer-facing solutions and financial services. Banking experience is a plus.