Manager, M-PESA Product Development - Onboarding, Support and Solutions at Safaricom Kenya

Description

We are pleased to announce the vacancy for a M-PESA Product Development  - On-boarding, Support and Solutions within Financial services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager-M-PESA Product Development, the position holder will be responsible to ensure Delivery of Financial Services products in line with the divisional road maps and ensuring that the delivered products and services are aligned to organizational objectives and strategic goals. To ensure seamless on-boarding and integration to the M-PESA APIs. To have a solutions-oriented outlook and partner support and management.

Job Requirement

• Develop differentiated cross-channel experience for our customers and partners through technological advances for existing and new products
• Enhancing existing product and process flows to ensure efficiency, and that SLAs are tracked.
• Identify & implement local changes for process improvement in liaison with relevant stakeholders
• Developing products and processes that will change the way most business onboard and integrate to M-PESA ensuring that the platform becomes the payment gateway of choice.
• Assist in designing optimal integration solutions including connectivity, routing, hosting solutions and optimal integrations to M-PESA.
• Ensuring smooth onboarding of partners in the integration process
• Support 3rd partners and integrators with coming up with solutions that ensure product simplicity, efficiency and ease integration to M-PESA core Platform and Internal systems
• Support partner queries on integration onboarding requirements on folders
• Manage partner queries and come up with optimal integration solution for partner onboarding and integration
• Assist in designing optimal integration solutions including connectivity, routing, hosting solutions and optimal integrations to M-PESA.
• Carry out continuous review on product performance with internal teams managing integrations with internal systems
• Manage Developer Chat support and do 1st and 2nd line resolution
• Manage partner queries on the API portal and resolution
• Co-ordinate with cross functional teams to improve and ensure adherence on SLAs
• SLA tracking and ensuring timely process implementation
• Report and track adherence to SLAs

Qualifications

Job Requirements

• Bachelor’s Degree in a technical Field (preferably IT/Computer Science/Telecommunications)
• Project Management Certified – PMP / PMI or equivalent
• Work experience in a technical field to Line Management or Senior Engineer level.
• Experience in managing multiple projects simultaneously; from start to finish; of a 6 – 12 month duration; which have impact across a company; which have an impact on customers; which have an impact on the revenue generation capability of the organization;.
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends
• Attention to detail with good organizational, planning, report writing and presentation skills.
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
• A proven team player with excellent communication and interpersonal skills.