Manager - Operations & Coordination Office at Kenya Revenue Authority (KRA)

Grade:                KRA 6

Department:      Strategy, Innovation & Risk Management

Division:             Operations

Location/Work Station: Head Office, Times Tower

Reports to:        

Chief Manager, Operations Office

Job summary:   

• Supporting the Department’s agenda at Manager level
• Coordinating strategic initiatives, spearheading and harnessing innovations,
• Facilitating the development and implementation of policies and identifying specific opportunities that are aligned with KRA’s current and future strategic objectives

Academic and Professional qualifications:            

A Bachelor’s Degree in Business Administration, Economics, Business/Commerce, Statistics or related fields

Main duties and responsibilities:              

• Develop and coordinate departmental consultation forums and liaise with business process owners to inform service improvement.
• Provide training and guidance to departmental staff and senior level management on performance and targets
• Communicate to all staff in the department on performance issues including the preparation and signing of performance contracts and other performance reports.
• Develop and implement monitoring systems for departmental performance indicators and standards, and compliance with internal and external audit requirements.
• Devise and implement policies and strategies for the development, implementation and monitoring of departmental service delivery performance standards
• Develop a system for documentation, retrieval and distribution of key information
• Undertake key Business Process documentation
• Ensure capacity develop for business analysis in own department 
• Coordinate strategic processes, policies, and decisions that together enable effective and efficient operations

Relevant work experience required:            

• At least 5 years of experience in the required technical areas and two (2) years’ of which should be at a entry-level managerial position
• A clear understanding of the Authority’s mandate, business

Competencies  

• High level of analytical skills
• Decision-making and problem solving skills
• Workload prioritization and ability to meet deadlines
• Good understanding of policies and laws with implications for KRA
• Driven and self-starter
• Ability to work under pressure and meet tight deadlines
• Good communication skills
• Strong Business analysis skills – ability to analyse trends in the wider economy
• Management and mentorship skills
• High levels of integrity