Manager Operations- Technology Innovation & Delivery at Kenya Revenue Authority (KRA)

Department:   Corporate Support Services (CSS)

Division:         Technology Innovation and Delivery (TI&D)

Section / Unit : TI&D Deputy Commissioner’s Operations Office

Location / Work Station:      Times Tower, Nairobi

Job Purpose

This role is responsible for coordinating operations within the TI&D division and the Deputy Commissioner TI&D’s office to achieve TI&D’s goals and objectives. The role formulates and implements strategies for effective operations and synergy between TI&D and stakeholders for effective service delivery.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• Coordinate divisional performance management, through alignment of targets, cascading of targets, monitoring and reporting divisional performance and improvement plans as TI&D’s liaison with Performance Management Division.
• Develop TI&D’s Operations budget, Annual procurement plan (APP) and align the Annual Training Plan as per staff gaps.
• Consolidating of the divisional budget in liaison with Chief Managers, Deputy Commissioner and other departments.
• Service delivery planning and monitoring of Divisional SLAs to on time responsiveness in reporting and submissions of quality responses to stakeholders.
• Coordinate the compilation and dissemination of Divisional reports and board papers.
• Facilitate implementation of the work plans for the following corporate initiatives in the Division and provide timely responses: Audit, Integrity, QMS and Risk Management.
• Receiving, analyzing and consulting with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
• Create synergy across the sections in the division to facilitate efficient divisional service delivery.
• Perform the division’s demand planning and management from a human resource perspective in liaison with sectional heads (Chief Managers) and the Deputy commissioner.
• Coordinate the division’s staff-related activities and programmes.
• Optimize executive time of the Deputy Commissioner and foster a strategic focus.

Operational Responsibilities / Tasks

• Day-to-day operations, supervision, management of performance and development of staff in the TI&D DC’s Operations office.
• Financial Management for the Deputy Commissioner’s Office
• Raising Purchase Requests and following up on Procurements for the Division
• Monitor the division’s compliance with agreed SLAs
• Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules

Job Dimensions:

Financial Responsibility

• Responsible for budgeting and overseeing prudent utilization of the TI&D Division’s operations budget.

Responsibility for Physical Assets

• Responsible for TI&D Operations office equipment, divisional boardroom & fixtures, Office computers, laptops, projectors and related equipment.

Decision Making / Job Influence

• Receive, analyze and consults with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
• Liaison with Commissioner CSSD’s Operations office, Legal Services & Board Coordination and related departments on Meetings agenda, strategic reports and papers for presentation to the Board and Team One.
• Receive, Analyze and consult with KRA leadership, internal and external stakeholders in responding to inquiries, requests, schedules and notifications.
• Investigate and intervene on service delivery gaps, complaints and institute measures to resolve/ close gaps on identified issues within the TI&D division.
• Assigns work to subordinates
• Monitors subordinates work performance
• Appraises/evaluates subordinate’s performance

Working Conditions

• Work performed in both office and remote settings. 

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Bachelor’s degree in Business, Information Technology or any other related field from a recognized institution.

Professional Qualifications / Membership to professional bodies

• Professional qualification(s) in Management, Project Management, Information Technology any other related field

Previous relevant work experience required.

• A minimum of 5 years relevant working experience.

Functional Skills, Behavioral Competencies/Attributes:

• Attention to details
• Analytical skills with ability to identify inconsistencies in reporting.
• Problem-solving and decision making skills
• Excellent people management and negotiation skills
• Technological and Innovation ability
• Strategic awareness and ability
• Ability to identify and deal with operational risk
• Excellent oral and written communication skills
• Results driven and analytical thinking