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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Department Domestic Taxes Department
Division Nairobi Region Operations –Tax Service Office
Job Purpose
This role is responsible for managing, directing and controlling all operations within the Tax Service Office.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Administer the relevant Acts in Domestic Revenue Mobilization.
- Establish strategies to be implemented through a defined and acceptable roadmap.
- Realign the strategies developed to revenue enhancement initiatives.
- Lead the formulation of strategic plans, policies, procedures and best practice and work closely with departmental heads and policy unit in the formulation and implementation of the same;
- Foster strong working relationships with stakeholders in the roll out of the office;
- Monitor performance of the division and initiate corrective action where necessary;
- Ensure the timely preparation and submission of reports (performance and compliance) and other required data.
- Day-to-day operations, supervision, management of performance and development of staff in the Division
- Facilitate implementation of the work plans for the following corporate initiatives in the Division: Audit, Integrity, QMS and Risk Management.
- Development and management of the divisional work plan and budget.
- Drive initiatives to improve ethics, culture and facilitate change management in the division.
Decision Making / Job Influence
- Strategic, managerial and operational decisions
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- A degree in Commerce, Business Administration, Economics, statistics or relevant field from a recognized institution
- Professional Qualifications / Membership to professional bodies
- Membership to a relevant professional body/Post Graduate diploma in Tax Administration
- Previous relevant work experience required.
- Minimum of 10 year’s work experience in similar role with 5 years in management.
Functional Skills, Behavioral Competencies/Attributes:
- Strategic agility
- Excellent leadership and people management skills
- Taxpayer compliance
- Extensive knowledge on tax collection
- Taxpayer services processing
- Tax business understanding
- Political awareness
- Knowledge of taxation of new emerging businesses and digital economy
- Ability to identify and deal with operational risk
- Results driven and analytical
- Strong decision making skills
- Excellent negotiation and conflict management skills
- Risk management and analysis
- Excellent oral and written communication skills
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DEPARTMENT: Customs & Border Control
DIVISION Trade Facilitation
JOB PURPOSE
This role is responsible for overseeing the trade facilitation initiatives in compliance with national and international trade treaties and conventions.
KEY RESPONSIBILITIES/DUTIES/TASKS
Managerial /Supervisory responsibilities
- Overseeing Trade Facilitation programs and initiatives; rules of origin, Authorized Economic Operator (AEO), Trade Facilitation Agreements (TFAs) (WTO, AU), pre- arrival clearance, export management.
- Oversee management of Remissions and Exemption regimes for the department.
- Oversee Customs bonds management.
- Oversee coordination of departmental taxpayer services programmes.
- Establish and maintain liaison and working relationships with Government Agencies, Departments and other stakeholders to enhance effective Customs operations.
- Oversee analysis and implementation of legislation and policy guidelines and strategies for smooth running of Customs operations.
- Day-to-day operations, supervision, management of performance and development of staff in the Division
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Division: Audit, Integrity, QMS and Risk Management.
- Development and management of the Divisional work plan and budget.
- Drive initiatives to improve ethics, culture and facilitate change management in the division.
Job Dimensions
Financial responsibility
- Development & utilization of Divisional budgets.
- Collection of Revenue arising at Trade Facilitation Division
- Responsibility of Physical assets
- Responsible over office assets
Decision making /Job influence
- Makes managerial, strategic and financial decisions.
- Assigns, monitor and evaluates work of Direct reports
Working Conditions
- Works predominantly within the office with minimal field visits during engagements with other stakeholders.
Job Competencies (Knowledge, experience and attributes/skills)
Academic Qualification:
- A bachelor’s degree in a business-related field from a recognized institution
Professional qualification/membership to professional bodies :
- Postgraduate qualifications in Customs Administration and membership to a professional body is an added advantage
- Minimum of Ten (10) years’ work experience in trade facilitation within Customs or equivalent environment with at least Five (5) years in a senior management role.
Functional skills/Behavioural competencies /attributes
- Strategic agility
- Excellent leadership and people management skills
- Good knowledge of Customs Legislation, Regulation and Procedures
- Good awareness of operating environment
- Results driven and analytical
- Problem solving
- Analytical thinking
- Strong decision-making skills
- Excellent negotiation and conflict management skills
- Risk management and analysis
- Mentoring and coaching
- Excellent oral and written communication skills
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DEPARTMENT: Customs & Border Control
DIVISION: SECTION/UNIT: Risk Management Division
JOB PURPOSE
This position is responsible for providing leadership and overseeing the management of Customs operational Risks and Post Clearance Audit.
KEY RESPONSIBILITIES/DUTIES/TASKS
Managerial /Supervisory responsibilities
- Oversee the development and implementation of the Customs operational risk framework.
- Coordinate collection of business intelligence data and analysis.
- Oversee creation, maintenance and updating of the risk profile database.
- Oversees development of mitigation mechanisms to counter identified risks.
- Oversee monitoring and evaluation of profiled and targeted declarations.
- Oversee post-clearance audit function.
- Oversee debt management function.
- Establish and maintain liaison and working relationships with Government Agencies, Departments and other stakeholders to enhance effective Customs operations.
- Oversee analysis and implementation of legislation and policy guidelines and strategies for smooth running of Customs operations.
- Development and management of the divisional work plan and budget.
- Drive initiatives to improve ethics, culture and facilitate change management in the division.
Operational Responsibilities /Tasks
- Day-to-day operations, supervision, management of performance and development of staff in the Division.
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Division: Audit, Integrity, QMS and Risk Management.
Job Dimensions
Financial responsibility
- Responsible for budgeting, financial resource mobilization, financial accountability, and overseeing prudent utilization of the overall KRA budget
- Development, approval and utilization of division budget.
- AIE holder for the division.
Responsibility of Physical assets
- Responsible over physical assets assigned by Kenya Revenue Authority. e.g. vehicles, office equipment e.g. Computers, photocopiers;
- Provide oversight over physical assets assigned to the department.
Decision making /Job influence
- Makes managerial, strategic and financial decisions.
- Assigns work to Direct reports
- Monitors and evaluates work performance of direct reports
Working Conditions
- Works predominantly within the office
Job Competencies (Knowledge , experience and attributes/skills)
Academic qualification:
- A bachelor’s degree in a business-related field from a recognized institution.
- Professional qualification/membership to professional bodies:
- Postgraduate Diploma/Certificate in Customs Administration.
- Minimum of 10 years work experience in Customs or tax operations, 5 (cumulatively) of which must have been in any of the following: audit, policy, release points, or tax stations, risk management or NTC, DPC, Valuation, Policy or Enforcement; at least 5 years in a senior management role.
Functional skills/Behavioural competencies /attributes
- Strategic agility
- Excellent leadership and people management skills
- Good knowledge of Customs Legislation, Regulation and Procedures
- Good awareness of operating environment
- Results driven and analytical
- Problem solving
- Analytical thinking
- Strong decision-making skills
- Excellent negotiation and conflict management skills
- Risk management and analysis
- Mentoring and coaching
- Excellent oral and written communication skills
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Department : Domestic Taxes
Division: Policy & Tax Advisory
Section / Unit: N/A
Location / Work Station: Headquarters
Job Purpose
The role is responsible for administering the relevant Tax Acts for assessment exemptions procedures and providing leadership in the management of the Division to ensure efficient and effective management of resources in the division.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Develop strategies for achievement of the divisional objectives and goals.
- Ensure effective and efficient management of the Tax Policy and Advisory Division.
- Coordinate, review and formulate division policies and procedures so as to achieve efficient and effective delivery of the departmental mandate.
- Identify and requisition for the resources required for the effective performance of the mandate of the division.
- Develop criteria and guidelines for the performance of DTD operations.
- Ensure consistent interpretation and uniform application of the relevant tax laws.
- Advice the Commissioner on technical matters relating to the operations of the department.
- Coordinate/review existing tax legislation and make recommendations for amendments.
- Coordinate sector knowledge groups so as to develop consistent application of laws, procedures and revenue mobilisation strategies across Divisions/TSO’s.
Operational Responsibilities / Tasks
- Process and validate public education messages in relation to compliance with tax laws and procedures.
- Submit regular reports to the Commissioner.
Job Dimensions:
Financial Responsibility
- Responsible for budgeting, financial resource mobilization, financial accountability, and overseeing prudent utilization of the overall KRA budget
- Development, approval and utilization of division budget.
- AIE holder for the division.
Responsibility for Physical Assets
- Responsible over physical assets assigned by Kenya Revenue Authority. e.g. Scanners, e-seals, vehicles, office equipment e.g. Computers, photocopiers;
- Provide oversight over physical assets assigned to the department.
Decision Making / Job Influence
- Makes managerial, strategic and financial decisions.
- Monitors and evaluates work performance of direct reports.
- High problem solving due to the nature and complexity of the decisions, judgements and recommendations made in the job.
- High consequences of judgement.
- High job impact
Working Conditions
- Predominantly in the office setting
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- In possession of a degree from a recognised University in law, economics or other business related field.
Professional Qualifications / Membership to professional bodies
- Post Graduate Diploma in Revenue Administration
Previous relevant work experience required.
- At least Ten (10) year’s experience in Tax Administration or Fiscal Management, of which at least Five (5) of which must be in middle and senior management levels.
Functional Skills, Behavioral Competencies/Attributes:
- Demonstrates broad understanding of the departmental operations, mandate and strategic direction.
- Demonstrate excellent administrative capacity and leadership qualities.
- Have knowledge of other revenue laws administered by the KRA Act.
- Be conversant with the departmental business processes and computer systems.
- Have demonstrated ability to formulate and implement policies related to Tax administration.
- Must have demonstrated good performance, high integrity and competence.
- Possess outstanding communication and interpersonal skills.
- A team builder, mentor.
- Must be computer literate.
- Must be customer focused.
- Conversant with the KRA Revenue Administration and Modernization Projects.
- Ability to enforce and monitor uptake of i-Tax services.
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Department: Domestic Taxes
Division: Market Surveillance Division
Section / Unit: N/A
Location / Work Station: Headquarters
Job Purpose
- The role is responsible for providing leadership, managing, supervising and coordinating activities of the Enforcement Division
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- The Management of funds, property and affairs of the division and administration, organization and control of the department;
- Ensuring achievement of performance targets;
- Administration, organization and control of staff in the Division,
- Advising the Commissioner of Domestic Taxes Department on all matters relating to the division;
- Developing a comprehensive annual work plan,
- Ensure Implementation of policies and programs on enforcement
- Liaising with other law enforcement agencies in other agencies on enforcement work
- Management of staff integrity programmes
- Coordinating the risk management framework
- Coordinating internal and external audits and responding to audit queries
Operational Responsibilities / Tasks
- Attending national, regional and international security meetings
- Performance management of the various Units and staff in the Division.
- Preparing and submitting reports
- Incident management on need basis
- Ensuring delivery of staff training and development programmes
Job Dimensions:
Financial Responsibility
- Recovery of Taxes from illicit traders and fraud
- Responsible for budgeting, financial resource mobilization, financial accountability, and overseeing prudent utilization of the overall KRA budget
- Development, approval and utilization of division budget. (FY20/21 Kshs.xxx)
- AIE holder for the division.
Responsibility for Physical Assets
- Responsible over physical assets assigned by Kenya Revenue Authority. e.g. Scanners, e-seals, vehicles, office equipment e.g. Computers, photocopiers;
- Provide oversight over physical assets assigned to the department.
Decision Making / Job Influence
- Makes managerial, strategic and financial decisions.
- Monitors and evaluates work performance of direct reports.
- High problem solving due to the nature and complexity of the decisions, judgements and recommendations made in the job.
- High consequences of judgement.
- High job impact.
Working Conditions
- Predominantly in an office setting
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Law, Business Administration, Economics or related disciplines from a recognized university.
Professional Qualifications / Membership to professional bodies
- A Post Graduate Diploma in Tax Administration
- Previous relevant work experience required.
- Wide knowledge and experience in Domestic Tax and Customs law and administration.
- Must have at least ten years of service in a tax administration environment, five of which at managerial level.
- Experience in surveillance operations will be an added advantage.
Functional Skills, Behavioral Competencies/Attributes:
- Strong leadership skills
- Possess good organization, planning and analytical skills.
- Focused and result driven individual.
- Interpersonal skills
- Communication skills
- Positive attitude
- High integrity
- Team player
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Department: Corporate Support Services (CSS)
Division: Technology Innovation and Delivery (TI&D)
Section / Unit : TI&D Deputy Commissioner’s Operations Office
Location / Work Station: Times Tower, Nairobi
Job Purpose
This role is responsible for coordinating operations within the TI&D division and the Deputy Commissioner TI&D’s office to achieve TI&D’s goals and objectives. The role formulates and implements strategies for effective operations and synergy between TI&D and stakeholders for effective service delivery.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Coordinate divisional performance management, through alignment of targets, cascading of targets, monitoring and reporting divisional performance and improvement plans as TI&D’s liaison with Performance Management Division.
- Develop TI&D’s Operations budget, Annual procurement plan (APP) and align the Annual Training Plan as per staff gaps.
- Consolidating of the divisional budget in liaison with Chief Managers, Deputy Commissioner and other departments.
- Service delivery planning and monitoring of Divisional SLAs to on time responsiveness in reporting and submissions of quality responses to stakeholders.
- Coordinate the compilation and dissemination of Divisional reports and board papers.
- Facilitate implementation of the work plans for the following corporate initiatives in the Division and provide timely responses: Audit, Integrity, QMS and Risk Management.
- Receiving, analyzing and consulting with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
- Create synergy across the sections in the division to facilitate efficient divisional service delivery.
- Perform the division’s demand planning and management from a human resource perspective in liaison with sectional heads (Chief Managers) and the Deputy commissioner.
- Coordinate the division’s staff-related activities and programmes.
- Optimize executive time of the Deputy Commissioner and foster a strategic focus.
Operational Responsibilities / Tasks
- Day-to-day operations, supervision, management of performance and development of staff in the TI&D DC’s Operations office.
- Financial Management for the Deputy Commissioner’s Office
- Raising Purchase Requests and following up on Procurements for the Division
- Monitor the division’s compliance with agreed SLAs
- Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules
Job Dimensions:
Financial Responsibility
- Responsible for budgeting and overseeing prudent utilization of the TI&D Division’s operations budget.
Responsibility for Physical Assets
- Responsible for TI&D Operations office equipment, divisional boardroom & fixtures, Office computers, laptops, projectors and related equipment.
Decision Making / Job Influence
- Receive, analyze and consults with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
- Liaison with Commissioner CSSD’s Operations office, Legal Services & Board Coordination and related departments on Meetings agenda, strategic reports and papers for presentation to the Board and Team One.
- Receive, Analyze and consult with KRA leadership, internal and external stakeholders in responding to inquiries, requests, schedules and notifications.
- Investigate and intervene on service delivery gaps, complaints and institute measures to resolve/ close gaps on identified issues within the TI&D division.
- Assigns work to subordinates
- Monitors subordinates work performance
- Appraises/evaluates subordinate’s performance
Working Conditions
- Work performed in both office and remote settings.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Business, Information Technology or any other related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
- Professional qualification(s) in Management, Project Management, Information Technology any other related field
Previous relevant work experience required.
- A minimum of 5 years relevant working experience.
Functional Skills, Behavioral Competencies/Attributes:
- Attention to details
- Analytical skills with ability to identify inconsistencies in reporting.
- Problem-solving and decision making skills
- Excellent people management and negotiation skills
- Technological and Innovation ability
- Strategic awareness and ability
- Ability to identify and deal with operational risk
- Excellent oral and written communication skills
- Results driven and analytical thinking
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Department: Corporate Support Services (CSS)
Division: Technology Innovation and Delivery (TI&D)
Section / Unit: TI&D Deputy Commissioner’s Operations Office
Location / Work Station: Times Tower, Nairobi
*where not applicable indicate N/A
Job Purpose
This role is responsible for supporting the Manager – Operations in coordinating operations within the division and the DC’s office. Key job functions include divisional performance and strategic reporting (monthly, quarterly and annual), management of divisional budget and procurement plan, and divisional programmes management for compliance to KRA’s Integrity, Audit, QMS, Enterprise Risk, Business Continuity and customer relationship programs.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Preparation, compilation, analysis and review of divisional strategies (Divisional PC, Corporate plan, Board PC, CG’s PC, ICT Strategy) and strategic reports (Team one reporting, Board Responses and other special Reports)
- Coordinate preparation of divisional Performance Contracts, alignment, approval, signing and uploading to iSupport within set timelines.
- Prepare the divisional appraisal (monthly, quarterly and annual) together with the evidence file within the set timelines.
- Facilitate implementation of the work plans for the following corporate initiatives in the department: Audit, Integrity, QMS and Risk Management.
- Develop and maintain Departmental executive performance dashboard
- Follow up/ ensure provision of written responses to all audit/ QMS issues by all audited Sections within set timeline after issues are communicated by IAD following audits.
- Coordinate annual satisfaction survey and monitor implementation of recommendations from past TA&D satisfaction survey
- Initiate and monitor implementation process of annual review of procedure manuals/ processes for all Sections
Operational Responsibilities / Tasks
- Assist in the preparation of the TI&D Deputy Commissioner’s meeting agendas, taking minutes, circulating minutes and follow-up on matters arising/ agreed at meetings
- Monitoring and reporting on the Divisional work plan
- Monitor the divisions compliance with agreed SLAs
- Monitor utilization of allocated budget and implement the Corporate Support Services operations annual procurement plan
- Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules
- Implement measures put in place in monitoring and evaluation of turnaround time of the cross cutting initiatives
- Day-to-day operations as may be assigned by Manager - Operations
Job Dimensions:
Financial Responsibility
- Responsible for the development, management and monitoring of the TI&D’s Operations office budget and Annual procurement plan.
Responsibility for Physical Assets
- Responsible for the TI&D Operations office equipment, departmental boardroom & fixtures, Office computers, laptops, projectors and related equipment.
Decision Making / Job Influence
Working Conditions
- Work performed in both office and remote settings.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in business, ICT or related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
- Professional qualification(s) in Management, Finance, Human Resources, ICT, or any other related field
Previous relevant work experience required.
- A minimum of three (3) years’ working experience in corporate management operations in a large public or private organization
Functional Skills, Behavioral Competencies/Attributes:
- Ability to pay attention to details and work under minimum supervision for long hours within constraints
- Resilient, focused, results oriented and a team player
- Strong interpersonal, written and oral communication skills
- Good prioritization skills and flexible enough to adapt plans
- Awareness of the organization’s goals and objectives
- Performance Driven in handling demanding tasks
- Decision making skills
- Be honest and of high integrity
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