Manager – Quality Management (ICT) at Kenya Revenue Authority (KRA)

Grade:            KRA ‘6’

Department:    Corporate Support Services

Division:          Information and Communication Technology

Supervisor:       Chief Manager – Security & Quality Management

Supervisee:     

Assistant Manager – Test Management 

Assistant Manager – Change and Configuration Management 

Job Summary:

The job holder is responsible for;

1. End to end Business Software Applications and hardware quality and security assurance, configuration and change management in the Authority
2. Ensure developed systems  meet user requirements, technical specifications which include systems response time and performance Ensuring software testing tools are appropriate for the Authority and are optimally used

Key Responsibilities: 

1. Ensures that quality assurance of all software/ application releases is carried out on time and as per schedule
2. Leads Quality Assurance and User Acceptance Testing function in the Authority
3. Ensures that accurate configuration management baselines are maintained according to established policies and standards
4. Chairs and schedules the Change Advisory Committees, Change Control Committees and the Divisional committee on Asset Disposal Meeting.
5. Ensures that quality assurance practices are considered and planned in corporate projects and significant automation initiatives
6. Participates in quality assurance and User Acceptance, including systems testing performance testing & regression testingTest for complex Quality assignments
7. Monitors test execution to ensure that test execution is done within schedule and quality
8. Maintains relationships with relevant stakeholders with interest in test exercise by continually communicating success and challenges in good time
9. Ensures that source code reviews are carried out securely to improve the quality of software solutions maintained or developed by internal resources
10. Coordinates relevant stakeholders and project managers to institute Change Control Committees in projects to deal with rapid nature of change requirements  in project set
11. Responsible for monitoring and embedding performance management culture in the unit.  This includes execution of Performance Contracts and appraisals in the unit
12. Develops the unit’s Annual Work Plan, draft budget and coordinates their implementation;
13. Prepares monthly, quarterly, annual and ad hoc reports for the unit;
14. Ensure conformity to ISO standards 9001 and 27001 (which KRA is certified against), Information Security Policy, Acts and regulation and data security requirements.

Academic and Professional Qualifications    

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Post Graduate qualifications in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.

Professional Certification or Training in any one of the following areas is required:

• Database Administration i.e. Oracle, PostgreSQL, MySQL, Microsoft SQL Server or MCSE, OR
• Java programming OR
• Operating systems i.e. Linux (Red hat and Suze) OR
• International Software Testing Qualification Board (SITQB) its equivalent

The following certifications will be an added advantage:

• IT Governance & Service Level Management i.e. ITIL, COBIT or Equivalent
• Project Management (Prince II or PMP Certification or equivalent)

Relevant Work Experience Required

• The post holder should have at least 5 years progressive experience in the IT environment, with at least 2 years’ experience as an Assistant Manager
• Good understanding in Quality Assurance and User Acceptance Testing methodologies and practices
• Good knowledge in code reviews, application and system designs 
• Good knowledge in the use of automated software and stress testing tools
• Good understanding in Change Management process
• Skills in configuration management
• Hands-on experience in various software development tools, coding methodologies and techniques
• Knowledge in licensed products in use in KRA

Key Competencies:    

The Job holder must:

• Be performance driven
• Demonstrate capacity in handling demanding leadership and management roles
• Honest and of high integrity
• Be resilient, focused, results oriented and a team player
• Passion for innovation and creativity
• Ability to pay attention to details and able to work for long hours
• Strong interpersonal, written and oral communication skills
• Have good negotiation skills