Manager – Retail Business at KUSCCO Mutual Assurance

Main Role
To provide strategic leadership and oversight for the retail business unit, driving the development and execution of strategies to achieve sales targets, enhance client acquisition and retention, and ensure compliance with company policies and industry standards.

Key Responsibilities

• Lead the Agency development strategy to drive retail business growth, market penetration, and profitability.
• Review and set sales targets for Unit Managers and Financial Advisors, ensuring alignment with organizational goals.
• Review existing contracts for Unit Managers and Financial Advisors, updating and issuing new contracts to support enhanced accountability.
• Monitor and evaluate the performance of retail teams, providing actionable feedback and fostering a high-performance culture.
• Lead initiatives to expand the client base, enhance product penetration, and improve customer experience.
• Collaborate with the Marketing team to develop targeted campaigns for the retail segment.
• Conduct market research to identify trends, opportunities, and client needs, providing insights for product development.
• Ensure efficient operations within the retail business unit, optimizing workflows and processes for maximum productivity.
• Prepare and present performance reports and insights to senior management to inform decision-making.
• Build and maintain strong relationships with internal and external stakeholders to drive business growth.
• Ensure compliance with all regulatory requirements and company policies across the retail operations.
• Provide mentorship and leadership to Unit Managers and Financial Advisors, ensuring their training and development.
• Achieve and maintain high levels of client retention and renewal rates, ensuring persistency and profitability.
• Build and maintain the capacity of the department to deliver on strategic objectives by leading, mentoring, and evaluating team performance.

Minimum Academic Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field (Master’s degree is an added advantage).
• Professional qualification in Insurance (ACII, FLMI or AIIK)
• Minimum of ten (10) years’ relevant work experience preferably in an Insurance Industry (A MUST).
• Experience leader of diverse people and processes with ability to lead, develop and direct team members to deliver high performance targets and standards.
• A demonstrated adaptability to drive change and transformation.