Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 15, 2022
    Deadline: Nov 27, 2022
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
    Read more about this company

     

    Manager Service Support- Western & Rift Valley Regions

    Job Summary

    The Manager Service Support (Western & Rift Valley Regions) is responsible for coordinating and managing ICT user support and asset management in Western Regions.

    Key Responsibilities

    1. Define and regularly review incident and service request classification, prioritization schemes and criteria for problem registration to ensure consistent approaches for handling, informing users and conducting trend analysis.
    2. Review the unit’s KPIs, procedures and processes to guarantee their relevance as well as ensure continual improvement.
    3. Ensures all IT Services in the region are serving users and Taxpayers at all times
    4. Support the business in ensuring key systems, networks, One Stop Border Points (OSBPs) are functioning as required
    5. Liaise with key government agencies and resolve IT related issues/challenges and optimize on provision of IT services.
    6. Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
    7. Prepare monthly, quarterly and annual sectional reports
    8. Develop, mentor, coach and promote talent growth among staff in order to support business through excellent customer service
    9. Conduct performance management in the unit to ensure that the mutual needs of the staff and Authority are being met.
    10. Coordinate Corporate initiatives within the unit such as Audit, Integrity, QMS and Risk Management

     Academic and Professional Qualifications 

    1. Bachelor’s degree in Computer Science, Information Technology or any other IT related field
    2. Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

    Required Certifications/Trainings

    Professional Certification or Training in any one of the following areas is required:

    1. ITIL, COBIT or equivalent

    Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    1. Training in middle level management / Supervisory Skills courses.
    2. Project Management i.e. PMP or Prince 2
    3. Training in operating systems i.e. Windows, Linux or Unix
    4. Business Systems Analysis i.e. CBAP Certification / Training
    5. Any of the following Microsoft certifications; Certified Systems Engineer(MCSE), Microsoft Certified Solution Associate(MCSA) or Microsoft Certified Solution Developer (MCSD)

    Related Work Experience and Technical Skills

    1. The post holder should have at least 5 years’ progressive experience in a busy IT environment, with at least 2 years managing an ICT team in a large or busy organization
    2. Knowledge and experience in setup and troubleshooting of complex Local Area Networks and Wide Area Networks
    3. Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
    4. Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) OR System Center Operations Manager (SCOM)
    5. Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365

    Competencies

    The Job holder must:

    1. Have good understanding of the KRA’s goals and objectives.
    2. Resilient, focused, results oriented and a team player.
    3. Have strong analytical, diagnostic, decision making and problem solving skills.
    4. Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
    5. Ability to interact confidently with users to establish what the problem is and explain the solution
    6. High levels of integrity

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Kenya Revenue Authority (KRA) Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail