Manager, Workplace Banking SBG11 at Standard Bank Group

Job Purpose.

The role is responsible to ensure strategy development to determine achievement of expected performance levels and to formulate and participate in annual financial and sales budgets and reviews as appropriate.

To conduct analysis of the portfolio performance on a regular basis, recommend and implement improvement actions while ensuring proper staffing levels at all times and drive development of team to enhance efficiency.

Job Functions.

Analysis Reporting;

• Drives the Personal and Private Banking strategy to acquire new customers to the Bank. Workplace Banking is the main driver of ecosystem and the employee banking proposition. It is responsible for creating platforms and establishing opportunities for the sales team to penetrate any given ecosystem names e.g. presentations to employees, responsible to sign employee propositions where applicable, organize bank days, etc.
• Responsible for signing new asset scheme agreements with companies in order to grow the Banks assets and increase liabilities books.
• Aggressively drive limit utilization and general take up in schemes.
• Analyse competitor information and use it to determine areas to leverage on as well as identify opportunities.
• Identify administrative process gaps and re-engineer for efficiency.
• Maintain a profitable portfolio and CLR within set annual budget.  
• Deliver the annual EVB headlines budget.
• Grow asset base per EVB year budget.
• Maintain operational losses within set budget.
• Deliver provisions and arrears figures within set budgets.

Financial Monitoring;

• Monitors the achievement of key financial and business targets for Workplace Banking and the wider Private and Personal Banking to drive:
• Balance sheet growth
• Liabilities growth
• Primary account growth
• Non-Interest Income & Net-Income Revenue performance
• Participates in formulation of annual sales budgets.

Customer Centricity;

• Analyse competitor information and use such to determine areas of leverage as well as opportunities in the market
• Get customer insights and feedback to develop and implement solution that address customer needs at any given point in time
• Ensures close relations with key contact persons in scheme to ensure first line of query solution
• Provides input and recommendations to Marketing for new and amended products and campaigns relative to EVB.

Customer growth;

• Drives and maintains EVB provisions within set budgets the effective implementation of EVB and CHNW growth strategies in order to achieve business growth objectives.
• Drives the Ecosystem strategy to maximise client acquisition and supports in designing processes that make it easy for clients to access and utilise Bank solutions.
• Drives primary customer acquisition and drives conversion of non-primary to primary customers.
• Participates in CHNW sessions to ensure contribution and growth in alignment with CHNW deliverables.

Pricing;

• Understand and take cognisance of the interdependencies between people, systems, business and operational risks, as well as products and pricing to implement feasible operating strategies and tactics to increase profitability.
• Ensure scheme pricing is within required minimum ROE levels to drive profitability of the bank.

Product Governance;

• Prepares and presents documentations for submission to governance forums e.g.
• Credit Risk Management Committees (CRMC) (In-country & at Group); New and Amended Products, Processes and Channels Committee (NAPPC); ALCO and Pricing Committees to obtain approval for EVB schemes and product developments also a member of the Bank’s Watchlist
• Based on exposures reporting is also submitted group DA1 (Sovereign Exposures)
• Ensures the remediation of audit findings and avoidance of repeat findings.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Personal Banking

• Personal and Private Banking
• 5-7 years
• Experience in/or exposure to a segment income statement, balance sheet, pricing strategies, risk management, credit and teamwork. Experience in the development and management of CVPs. Experience in segment, understanding and implementation of acquisition activities, development of CVP with integration and enablement of execution through Client Coverage and Product. Knowledge and experience in leading multi-disciplinary teams and linking shared outcomes. Experience in people management, leading
• 5-7 years
• Experience in/or Product exposure to an income statement, balance sheet, pricing strategies, risk management, credit and teamwork.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working

Technical Competencies:

• Client Retention
• Customer Reception and Channelling
• Financial Acumen
• Financial Analysis
• Product Knowledge (Consumer Banking)
• Project Management (Project Mgmt)
• Risk Awareness
• Risk Response Strategy
• Risk/ Reward Thinking
• Understanding GAAP
• Written Communication