Managing Director: Kenya Operations at MTN

Mission/ Core purpose of the Job

To Deliver Shareholder value including, financial and human capital returns, positioning in the market place and adding economic value to the Kenya Operations within the social, political and economic context of the country and within the MTN GlobalConnect.

 

The role will provide leadership to position the Kenya FibreCo at the forefront of the industry. Develop a strategic plan to advance MTN GlobalConnect’s mission and objectives and to promote revenue, profitability and growth as an organization. Oversee the operations to insure efficiency, quality, service, and cost-effective management.

 

Experience Summary:

 

• Passionate about customer experience & solution selling as a key differentiator
• Ability to build the brand, and develop differentiation opportunities leveraging wholesale capabilities
• Successful delivery of data, digital and core mobility propositions
• Ability to influence key internal and external stakeholders and inspire investor confidence to enhance company performance and reputation
• Obsession with building strong teams and the ability to personally connect with the Exco team and shareholders
• Builds a positive culture and improves employee engagement across the organization to deliver sustainable growth
• Stimulates innovation with sound commercial astuteness to drive the next level of growth
• Balances short and long-term focus to drive operational excellence
• Experience in working in a volatile and insecure environment with the focus to minimizing level of risk on people and assets, and insuring operation’s sustainability.

 

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

 

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. This role must deliver in the following context.

 

• Rapidly changing ICT’/wholesale environment
• The geographic complexity of MTN’s foot print across Africa
• Management of MTN Group Executives and Local Shareholder expectations for the OpCo
• Management of customer and supplier expectations
• Constant dynamics and local challenges in the micro and macro-economic, regulatory and legal environments

 

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

 

The role will be accountable to deliver the following;

Key Deliverables:

 

Main Strategic Objectives

• Create a double-digit growth wholesale business in Kenya and deliver the financial targets
• MTN GlobalConnect's ambition to build a reliable terrestrial (Overhead &Underground) fibre footprint supporting high-speed connectivity across Kenya.
• Connect Sub-Saharan Africa's infrastructure network with North Africa, Southern Africa, and Europe through Algeria, Egypt via the African connectivity investment project.
• Generate a breakthrough in broadband distribution and enable the supply of open access capacity to all telecom operators and other sectors.
• Initiate new alternatives routes towards Europe and landlocked countries in Sub-Saharan Africa.
• Bridge the digital divide in Africa and close the access gaps.
• Support national and international connectivity needs for Kenya.
• Enhance Kenya capabilities for high-speed mobile data access
• Long term sustainable and low-cost capacity
• Transforming Kenya into a regional Hub providing high-quality, and affordable connectivity for landlocked countries
• Upskill and train people in the ICT sector
• Provide an additional source of foreign currency income for Kenya

 

Commercial Growth and Customer Experience

• Deliver top line growth across the wholesale business (fixed capacity, roaming, voice, SMS,VAS, etc)) - Leverage the scale of MTN to deliver future commercial benefits with a view to rapidly improve commercial performance within the next 2 years
• Improve customer experience
• Leverage new technologies to enhance commercial offerings and customer experience

 

Operations Management and Corporate Governance

• Manage costs and investments to optimise resources across the business for sustainable returns
• Manage and prioritise decisions to maximise return on investment capital and implement cash upstreaming measures in line with expectations
• Accountable for prudent financial controls for the organisation as a whole
• Accountable for MTN corporate social responsibility in the Opco
• Accountable for Risk management in the Opco

 

Brand and Proposition

• Ability to integrate and grow a brand by understanding the strategic levers within the market
• Build a compelling and innovative Opco strategy that reinforces the current patron base and attracts a wider variety of new patrons; to ensure a sustained economic value driven business
• Build a robust data analytics and CVM engine to aggressively grow market and value share

 

People and Culture

• Continue to sustain high levels of employee engagement and employee NPS
• Drive a high performing culture across the business
• Focus on employee development in-line with the business strategy to maintain a good succession bench-strength for key positions across the business

 

Stakeholder Management

• Creates value for MTN with key external stakeholders (regulator, government, etc) in order to influence public policy decisions to MTN’s benefit
• Inspires confidence with the investor community and enhances the company reputation when dealing with stakeholders and media

Job Requirements (Nationality, Education, Experience and Competencies)

Education:

• Minimum Bachelor academic degree coupled with a MBA/Masters
• Fluent in English language.

Experience:

• 5 years of more experience as a seasoned general manager; in wholesale/infrastructure/B2B- Telecommunications sector/ industry as per relevant role
• A proven track record of achieving financial targets
• Experience working in a global/multinational enterprise with a good understanding emerging markets.
• Worked across diverse cultures and geographies
• Proven track record of a start-up, shut-down and/or business improvement project Worked across diverse cultures and geographies.

Competencies:

• Strategy Directors - Sets strategic direction for the formulation of business strategies aligned to overarching vision
• Decisive Problem Solver - Makes decisions firmly and quickly based on logic and intuition to solve complex operational challenges through effective influencing
• Value Creator - Creates opportunities for commercial and enterprise innovation to maximise business impact that creates shareholder value
• Culture and Change Translator - Translates values and vital behaviours into ethical business strategies Inspiring People Leader – Is self-aware and leads a business leadership culture holding others accountable for building talent pipelines
• Stakeholder Influencer - Leads the MTN brand and influences internal and external stakeholders relationships for value creation
• Results Achiever - Creates shareholder value through driving sustainable business results

Other:

• Regional and international travel