Marketing & Customer Experience Officer at Ukristo na Ufanisi Sacco Limited

The holder of this position will report to the Marketing and Business Development Manager. 

KEY RESPONSIBILITIES:

• Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction. 
• Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement. 
• Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey. 
• Onboard customers: Ensure a seamless and positive onboarding experience for new customers. 
• Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions. 
• Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets. 
• Create content: Assist with creating marketing materials and content to enhance brand presence and engagement. 
• Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies. 
• Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement. 

KEY ATTRIBUTES:

• Creative, proactive and detail-oriented 
• Customer experience focus. 
• Excellent Verbal and written communication skills. 
• Polite with a friendly attitude. 
• Be a team player and self-driven. 
• Have Trouble shooting, Problem solving skills and empathy with delightful customer experience. 

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field. 
• 2–3 years’ experience in marketing, sales, or customer experience engagement. 
• Strong communication, organizational, and analytical skills. 
• Proficiency in Microsoft Office.