Membership and Distribution Officer at Performing and Audio-Visual Rights Society of Kenya (PAVRISK)

Deadline:                                            26th June 2024

Job Overview:

Performing and Audio-Visual Rights Society of Kenya (PAVRISK) is seeking a diligent and detail-oriented Membership and Distribution Officer to manage our critical membership data and database systems. This role serves as the gatekeeper of all electronic membership data, ensuring accuracy, organization, and security. The Membership and Distribution Officer also handles customer relationship management aspects as they arise.

Key Responsibilities:

1. Enter up-to-date member details and declared works into the database.
2. Handle and resolve queries from existing and potential members efficiently.
3. Liaise with internal departments to ensure client needs are effectively met.
4. Assist in organizing member records, data, personal information, and filing of membership application documents In the system.
5. Attend membership drives and workshops, disseminate membership-related information, and support member education, awareness, and registration.
6. Manage new members' registrations, guide applicants through the application process, and coordinate with the PR and  Marketing Officer.
7. Handle member complaints and inquiries, ensuring thorough investigation and prompt resolution or escalation.
8. Dispatch membership approval letters and other documents to the respective regions.
9. Provide efficient and proactive customer service to members and potential members, understanding their needs and future requirements.
10. Follow up on incomplete membership applications and actively track and register new members using all available communication methods.
11. Rip submitted CDs and uploaded data to the membership system.
12. Ensure timely communication to members about important issues, events, and document collection, maintaining an up-to-date contacts database.
13. Perform any other duties as assigned.

Academic Qualification

• General Degree in Social Sciences or Postgraduate
• General Diploma in Marketing, Management, Data Management, ICT or a related field

Qualifications and Experience:

• 5 years in a similar role
• Proven experience in database management and data entry.
• Excellent organizational and record-keeping skills.
• Strong customer service and relationship management skills.
• Proficiency in using data management systems and databases.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.