Membership and Training Manager at Institution of Surveyors of Kenya (ISK)

SPECIFIC RESPONSIBILITIES
Key Responsibilities of the Membership and Training Manager:

• Team Leadership: Supervising and developing staff working under membership, training and examination;
• Member Welfare: Oversee member welfare activities in coordination with the relevant ISK Committee including stewarding membership satisfaction surveys;
• Training Program Development: In conjunction with the Education and Research Committee, ensure timely development of the ISK Annual training and examination calendar including management of the training and examinations in accordance with the relevant ISK regulations;
• Marketing: Oversee marketing of the institution’s training programs to external stakeholders with a view of raising revenue;
• Resource Mobilization: Map development partners and write proposals for resource mobilization in areas that would foster membership, training and examination services;
• Chapter and Branch operations: Work with Chapter and Branch Chairs to coordinate programmes and outreach operations;
• Subscriptions: Ensuring all members subscriptions and training and examination charges and fees are paid by all those sitting for the seminars and examination;
• Membership Management:
  • Develop and implement membership recruitment and retention strategies.
  • Maintain an up-to-date membership database and ensure accuracy of records.
  • Handle member inquiries, applications, renewals, and complaints.
  • Analyze membership trends and provide monthly and annual reports.
  • Coordinate communication with members, including newsletters and event invitation
  • Prepare and manage the department’s annual budget
• Policy and Compliance: Ensure compliance with internal and international membership training policies and recommend updates where necessary;
• Stakeholder Engagement: Liaise with academic institutions, professional bodies, regulators, and other partners to align on training and membership development needs;
• Reports: Providing weekly, monthly, quarterly and annual reports on Membership, Training and Examination activities.
• Performing any other duties as may be assigned.

JOB SPECIFICATIONS

Qualifications

• A Degree in Land Surveying (Geospatial), Real Estate, Land Administration Management, Social Sciences or related field from a recognized University;
• A Master’s Degree from a recognized University is desirable.
• At least 7 years’ experience in coordinating member welfare, training and examinations in a member-based organization or similar organizations is desirable

Key competencies, temperaments, and skills

• IT proficiency in use of MS Word, Excel, Access, Power-point, e-learning, and e-mail;
• Knowledge and/or experience in marketing, negotiation, and debt collection
• Knowledge of data analytics will be an added advantage.
• Excellent Communication Skills
• Experience in Business plans development
• Multitasking skills and able to withstand high pressure work.
• Flexibility and positive attitude