Membership Services Officer at Institution of Surveyors of Kenya (ISK)

SPECIFIC RESPONSIBILITIES

• Developing and implementing membership recruitment strategies;
• Overseeing development of membership quality services and delivery to enhance loyalty, retention, and growth
• Ensuring growth in membership base and respective incomes 
• Coordinating ISK Membership Chapter Programmes and outreach operations;
• Identifying and developing promotional avenues to raise awareness of the Institution;
• Innovate and implement strategies for enhanced customer service to members;
• Carrying out membership satisfaction surveys and/or needs assessment for members in liaison with relevant departments and identifying the right services for members satisfaction
• Carrying out research in liaison with the Research department to identify emerging trends in membership services;
• Handling Membership complaints and disciplinary issues in liaison with Professional Practice and Ethics Committee;
• Support the issuance of membership certificates and certificate of good standing;
• Developing and implementing members’ welfare programmes and activities;
• Maintaining an updated members database and support to ensure timely subscriptions payments and arrears clearance; and
• Performing any other lawful duties as may be assigned.

JOB SPECIFICATIONS

Qualifications

•  A Degree in Land Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Education, or related fields from a recognized University;
• A post graduate Diploma in Business Administration, communication or marketing is an added advantage;
• Being a current active member of ISK or any other professional organization will be an added advantage;
• IT proficiency in use of MS Word, Excel, Access, Power-point, and e-mail; and
• Seven years’ experience in a similar position in a similar organization.

Key competencies

• Proficiency with ICT software
• Strong interpersonal, organizing and planning skills;
• High degree of Integrity.
• Excellent customer service,
• Excellent communication skills – presentation, verbal and written skills
• Business development skills;