Career Opportunities at Institution of Surveyors of Kenya (ISK)

SPECIFIC RESPONSIBILITIES

• Developing and implementing membership recruitment strategies;
• Overseeing development of membership quality services and delivery to enhance loyalty, retention, and growth
• Ensuring growth in membership base and respective incomes 
• Coordinating ISK Membership Chapter Programmes and outreach operations;
• Identifying and developing promotional avenues to raise awareness of the Institution;
• Innovate and implement strategies for enhanced customer service to members;
• Carrying out membership satisfaction surveys and/or needs assessment for members in liaison with relevant departments and identifying the right services for members satisfaction
• Carrying out research in liaison with the Research department to identify emerging trends in membership services;
• Handling Membership complaints and disciplinary issues in liaison with Professional Practice and Ethics Committee;
• Support the issuance of membership certificates and certificate of good standing;
• Developing and implementing members’ welfare programmes and activities;
• Maintaining an updated members database and support to ensure timely subscriptions payments and arrears clearance; and
• Performing any other lawful duties as may be assigned.

JOB SPECIFICATIONS

Qualifications

•  A Degree in Land Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Education, or related fields from a recognized University;
• A post graduate Diploma in Business Administration, communication or marketing is an added advantage;
• Being a current active member of ISK or any other professional organization will be an added advantage;
• IT proficiency in use of MS Word, Excel, Access, Power-point, and e-mail; and
• Seven years’ experience in a similar position in a similar organization.

Key competencies

• Proficiency with ICT software
• Strong interpersonal, organizing and planning skills;
• High degree of Integrity.
• Excellent customer service,
• Excellent communication skills – presentation, verbal and written skills
• Business development skills; 

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SPECIFIC RESPONSIBILITIES

• Liaising with the Education and Research Committee in drawing up the ISK training and examinations timetables;
• Coordinate the marketing, administration, preparation, and organisation of ISK training to members and non-members;
• Coordinate the ISK Professional Examinations in accordance with the laid down regulations;
• Manage ISK training including: preparing and scheduling training programs; advice on the purchase of training aids and materials; and maintain accurate training records using ISK’s automated systems, forms, and procedures.
• Coordinate the development of training materials as well as ensure continuous review of existing training material and reviewing training performance and making routine reports to the ISK CEO;
• Ensure the Institutions training and examination program is regularly revised and aligned to particular needs of ISK members;
• Ensuring all training and examination charges and fees are paid as required;
• Analysing training and examination data for purposes of providing market intelligence to the ISK council;
• Prepare weekly, monthly, quarterly, and yearly plans and reports on Training and Examination;
• Performing any other lawful duties as may be assigned.

JOB SPECIFICATIONS

Qualifications

• A Degree in Land Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Education, or related fields from a recognized University;
• Current Membership with ISK will be an added advantage
• Proficiency in the use of e-learning will be an added advantage; and
• Seven years’ working experience;
• Experience in coordinating training and examinations in a training institution or a member-based organization will be an added advantage.

Key competencies

• Proficiency with ICT software
• Strong interpersonal, organizing and planning skills;
• High degree of Integrity.
• Excellent customer service,
• Excellent communication skills – presentation, verbal and written skills
• Business development skills;