Microsoft Licensing Specialist at NTT Ltd

• The End User Services Sales Administrator is responsible for supporting account executives, practice sales, and customers, and performing as a Subject Matter Expert on a wide variety of Microsoft and Mimecast Products and Licensing.
• The Software Licensing Specialist must initiate and manage all phases of the software licensing process and offer pricing, conduct the software license review engagement in a timely manner.
• The ideal candidate will be integral to business development, customer success management, vendor relationship management as guided by the short- and long-term strategies of the Practice within Dimension Data.
• This process requires effective communication with internal and external teams, clients, and vendors.
• This position reports to the End User Services Manager.

Working at NTT
Responsibilities
Include, but not limited to:
Business Development

• Provide Licensing & Product information support to sales, presales, and customers.
• Guide internal teams and customers on product licensing best practices.
• Support the creation of Microsoft and Mimecast licensing proposals and renewals.
• Enable sales and solution architects to position Practice products and solutions to their customer base by teaching product acquisition, program knowledge, services offerings, leveraging funding programs and how to provide up-sell opportunities.
• Work with Practice Manager to design and execute Microsoft and Mimecast go-to-market strategy.
• Assist customers in evaluating and understanding how to purchase and best maximize licenses for their technology solutions.
• Conducting timely deal registrations.
• Quoting and pricing support.

Vendor Alliance

• Manage licensing programs and relationship with Microsoft within the Cloud Solution Provider (CSP) program and Mimecast Partner program.
• Understanding License Entitlements and Transitions as updated in the Product Terms.
• Manage all relationships with our vendors and developing joint business plans.

Customer Success Management

• Track onboarding, renewals, and billing.
• Developing and maintaining effective relationships with all extended teams.
• Tracking and monitoring vendor incentive programs.
• Conduct solution adoption and optimization on our customers’ license entitlements.
• Document customer success stories as part of our group reference cases.
• Work with customers to educate them on their licensing optimization and adoption.

Enablement

• Engage in trainings to expand and strengthen product, licensing, and program knowledge.
• Maintaining a high level of Microsoft and Mimecast licensing expertise.
• Maintaining relevant sales and presales certifications.

Qualifications

• Bachelor’s degree in Computer Science, Business Management, or related discipline.
• At least three years experience in Microsoft and Mimecast licensing, contracts, and pricing.
• Experience with Microsoft and Mimecast product and licensing portals.
• Experience with Microsoft Productivity tools.

Preferred Skills

• Ability to thrive in a team environment and complete individual tasks.
• Ability to take initiative and to be resourceful to research solutions.
• Excellent time management, organization, and prioritization skills.
• Desire to learn and expand current knowledge base.
• Demonstrated effective written and verbal communication skills.
• Willingness to adapt to changing business and support priorities.
• Ability to manage complex customer relationships.
• Expertise in professional negotiations with software products.
• Attention to detail and discipline to follow established policies and processes, as well as help shape these policies and procedures.
• Thorough understanding of cloud architectures and trends.
• Excellent problem solving and analysis skills.
• Proven customer-facing ability.

Skills Summary
 

• Account Planning, Churn Models, Customer Relationship Management (CRM), Customer Success, Sales, Service Excellence, Stakeholder Mapping