Senior Customer Service Engineer at Mindray

What you will be responsible for:

• Provide technical/application support（e.g. installation, maintenance, repair）to key account customers;
• Deliver training, spare parts and trouble-shooting services to local agents;
• Implement headquarters' service plans, and establish local service strategies for both short & long term development of the market;
• Guarantee customer satisfaction, analyze local competition dynamic, organize adding-value service to local market, meanwhile building brand of Mindray Service;
• Achieve annual target of service revenue and team building.

What we are looking for:

• Bachelor's degree or above, majoring in biotechnology, biomedical equipment or equivalent is a plus;
• More than 3 years' experience of customer service, preferable to have experience managing/supervising at least 5 team members, including KPI management and appraisal.
• Strong coaching and leadership skills, able to motivate team member and partners;
• Have rapport relationship with hospital BME department and rich experience in arranging service marketing activities.