Monitoring and Performance Manager at KCB Bank Kenya

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Lead the implementation and configuration of advanced application performance monitoring solutions (e.g., IBM Instana) across the Group's diverse environments (on-premises, cloud, hybrid).
• Continuously monitor, analyze, and interpret performance metrics of applications, infrastructure, and microservices to ensure optimal performance and identify areas for improvement.
• Proactively identify, diagnose, and resolve performance bottlenecks, anomalies, and issues in real-time, utilizing advanced troubleshooting techniques, data analytics, and conducting comprehensive root cause analysis to eliminate underlying problems and prevent future occurrences.
• Design, develop, and refine custom dashboards and analytical reports, including personalized dashboards tailored to various personas, that visualize key performance indicators (KPIs), trends, and demonstrate business value through data analytics
• Collaborate with the Digital Center of Excellence (DCOE) and Group Enterprise Architecture teams to establish comprehensive monitoring strategies for new and existing applications and services.
• Conduct in-depth analytics and root cause analysis to uncover insights that drive continuous improvement of application performance monitoring practices and proactively address potential issues.
• Perform regular health checks and audits of monitoring configurations, fine-tuning them to align with evolving business needs and technological advancements.
• Stay at the forefront of industry trends in application monitoring, analytics, and root cause analysis, adopting and integrating cutting-edge tools and techniques to enhance the Group's monitoring capabilities.
• Provide expert training, mentorship, and support to internal teams, empowering them to leverage monitoring tools, analytics, and root cause analysis techniques effectively.
• Ensure all monitoring tools are up-to-date, thoroughly tested, and fully documented, while generating and distributing comprehensive reports on system performance, analytics, and root cause analysis to inform management decisions and demonstrate business value.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Professional qualification/Certification in ITIL Foundation.
• Master’s degree is an added advantage. 
• 5 years’ work experience in the same or related role, with at least:
• 5 years’ experience in System Administration (Windows servers & Linux).
• 1 year experience on Instana APM tool
• 4 years’ experience in Data Analytics and Reporting.
• 4 years’ experience with scripting or automation to enhance monitoring capabilities.
• 2 years’ experience in Stakeholder management.