Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• To implement the Chinese customer segment strategy in line with the overall Corporate Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Drive sustainable growth through the delivery of innovative and customized financial solutions to meet identified customer needs.
•  To Build and maintain productive and strategic relations with Chinese Customers/Suppliers the line manager and other stakeholders (internally and externally) to drive the development and delivery of business solutions and revenue growth for the specific sectors or portfolio.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Maintain a detailed and current understanding of the industry; (at a macro, sector specific, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
• Ensure timely submission of quality credit proposals in conformity with the Bank’s Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requiremen

REQUIREMENTS:

The desirable candidate for the role will meet the following requirements, skills and competencies:

• Fluent in Chinese Language both written and spoken
• University Degree from a recognized institution. 
• Masters Degree in Business Administration and professional qualifications (CPA, ACCA and AKIB) will be an added advantage.
• A minimum of seven (7) years’ experience in Financial Services/Banking sector, five (5) of which should be in Chinese Relationship Management.
• Good understanding and awareness of the business operating environment including economic and regulatory environment
• Excellent understanding of Credit Policy and Financial Analysis
• Knowledge of Corporate Banking Products and Solutions including Trade, Cash Management, Asset Finance and Investor Services.
• Good analytical capabilities, presentation skills and strong organizational skills with ability to handle pressure and tight deadlines
• Strong and demonstrable track record in networking, sales, marketing and stakeholder management (internally and externally)
• Team player with good interpersonal skills

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KEY RESPONSIBILITIES: 

• Revenue targets: responsible for ensuring that DFS revenues and profitability targets are met across and within the Anglophone international business. 
• Incubate and drive-up scaling, penetration, adoption, and embedment of new digital products / enhancements within and across the Anglophone international business.
• Ensuring digital products distribution is achieved based on DFS route to market Agents, Merchants, Aggregators and Partners). 
• Leverage the branch network and resources to drive penetration and scaling of new digital products / enhancements through embedded market activations and training engagements. 
• Gather market information and deep insights to help commercialization teams develop and fine tune digital products and GTM solutions for the Anglophone international business.
• Grow and sustain a healthy sales pipeline of merchants, value chain partners and customers to scale to value new and current digital products.
• Seek, chronicle, and deploy digital sales process innovation and best practice across and within all Francophone international businesses. 
• Collaborate with international business partners (DFS group and country teams) to secure deeper penetration, advocacy, and championing of the delivery to value of digital products and services.
• Design and deploy innovative localized go to market strategies and tactics to quickly scale recruitment and conversion of digital product customers in line with business case for current and new digital products / enhancements.
• Ensure the various Country DFS, Retail, CX and channels teams within the Anglophone international business are trained and have all the tools of trade available for execution success.

DAILY RESPONSIBILITIES: 

• Incubate, advocate, embed and drive usage of digital products and services that will deliver the DFS revenue and profitability targets within and across the allocated international business.
• Propose new products and services that will profitably meet customer expectations and needs whilst adhering to the KCB international business strategic goals. 
• Drive usage and retention of the products on the digital platform through promos, campaigns, and analytics.
• Ensure Training and customer education is done across the various international business units and with relevant stakeholders /partners.

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university.
• At least five years in managerial experience in leading digital financial products and managing teams, including specific experience in the following areas: 
  • Sales management in financial services or fintech sector
  • Driving country &/or multi-country sales 
  • Delivery of digital consumer and business products in a high growth environment
  • Building relationships and networks 
  • Project Management/Relationship Management.
  • Mobile Money, payments or Lending Platform Support.
  • Credit Analysis & Lending

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KEY RESPONSIBILITIES:

• Revenue targets: responsible for ensuring that DFS revenues and profitability targets are met across and within the Francophone international business (DRC, Rwanda, Burundi). 
• Incubate and drive-up scaling, penetration, adoption, and embedment of new digital products / enhancements within and across the Francophone international business.
• Ensuring digital products distribution is achieved based on DFS route to market Agents, Merchants, Aggregators and Partners).
• Leverage the branch network and resources to drive penetration and scaling of new digital products / enhancements through embedded market activations and training engagements. 
• Gather market information and deep insights to help commercialization teams develop and fine tune digital products and GTM solutions for the Francophone international business (DRC, Rwanda, Burundi)
• Grow and sustain a healthy sales pipeline of merchants, value chain partners and customers to scale to value new and current digital products.
• Seek, chronicle, and deploy digital sales process innovation and best practice across and within all Francophone international businesses. 
• Collaborate with international business partners (DFS group and country teams) to secure deeper penetration, advocacy, and championing of the delivery to value of digital products and services.
• Design and deploy innovative localized go to market strategies and tactics to quickly scale recruitment and conversion of digital product customers in line with business case for current and new digital products / enhancements.
• Ensure the various Country DFS, Retail, Corporate, CX and channels teams within the Francophone international business (DRC, Rwanda, Burundi) are trained and have all the tools of trade available for execution success.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Any from recognized university    RQ
•  Professional Qualifications    Member of a Relevant Professional Body    AA
• Master’s degree    Business Administration (MBA)/ Marketing/ Related Field    AA

Experience

Total Minimum No of Years’ Experience Required    5

Detail    Minimum No of Years    Need Type 

• Sales management in the financial services or fintech sector     3    ES
• People management    3    ES
• Driving country &/or multi-country sales     1    ES
• Fluency in Business French    2    ES

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KEY RESPONSIBILITIES: 

• Drive for Insurance and wealth management partners and agents to use the bank’s digital payments platforms/gateway/rails by leveraging own or partner solutions to scale the bank wealth and insurance digital ecosystem.  
• Drive the quick scaling and adoption of digital wealth products and platforms across the group mobile and digital channels.
• Gain market insights and help shape the GTM solutions for digital products being offered by the business across Insurance, wealth & VAS, and related distribution value chains.
• Drive adoption usage, and retention of Insurance, wealth & VAS solutions / products on the KCB digital platforms through partnerships, activations, and joint campaigns.
• Ensure the bank’s treasury, wealth , assets , insurance and non-bank subsidiary sales teams are trained on digital wealth products and have all the GTM and digital  tools to drive scalable execution of successful customer acquisition, penetration, and growth.
• Ensure Training and customer education is done for KCB digital wealth products across the Insurance, wealth and assets business units.
• Meeting potential insurance, wealth, asset management agents & partners to scale   the adoption and usage of the KCB insurance, trading, and wealth management digital products and platforms.
• Resolving any escalated customer issues to ensure customer satisfaction.

MINIMUM POSITION REQUIREMENTS

The successful candidate should meet the following minimum criteria:

• Holder of a Bachelor’s degree from a recognized university.
• At least five years in managerial experience in leading digital financial products and managing teams, including at least three years relevant work experience in the below areas:
  • Sales management in financial services or fintech sector
  • Insurance / Wealth Management
  • Delivery of digital consumer and business products in a high growth environment
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management.
  • Mobile Money or Payments or Lending Platform Support. 

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KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Lead the implementation and configuration of advanced application performance monitoring solutions (e.g., IBM Instana) across the Group's diverse environments (on-premises, cloud, hybrid).
• Continuously monitor, analyze, and interpret performance metrics of applications, infrastructure, and microservices to ensure optimal performance and identify areas for improvement.
• Proactively identify, diagnose, and resolve performance bottlenecks, anomalies, and issues in real-time, utilizing advanced troubleshooting techniques, data analytics, and conducting comprehensive root cause analysis to eliminate underlying problems and prevent future occurrences.
• Design, develop, and refine custom dashboards and analytical reports, including personalized dashboards tailored to various personas, that visualize key performance indicators (KPIs), trends, and demonstrate business value through data analytics
• Collaborate with the Digital Center of Excellence (DCOE) and Group Enterprise Architecture teams to establish comprehensive monitoring strategies for new and existing applications and services.
• Conduct in-depth analytics and root cause analysis to uncover insights that drive continuous improvement of application performance monitoring practices and proactively address potential issues.
• Perform regular health checks and audits of monitoring configurations, fine-tuning them to align with evolving business needs and technological advancements.
• Stay at the forefront of industry trends in application monitoring, analytics, and root cause analysis, adopting and integrating cutting-edge tools and techniques to enhance the Group's monitoring capabilities.
• Provide expert training, mentorship, and support to internal teams, empowering them to leverage monitoring tools, analytics, and root cause analysis techniques effectively.
• Ensure all monitoring tools are up-to-date, thoroughly tested, and fully documented, while generating and distributing comprehensive reports on system performance, analytics, and root cause analysis to inform management decisions and demonstrate business value.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Professional qualification/Certification in ITIL Foundation.
• Master’s degree is an added advantage. 
• 5 years’ work experience in the same or related role, with at least:
• 5 years’ experience in System Administration (Windows servers & Linux).
• 1 year experience on Instana APM tool
• 4 years’ experience in Data Analytics and Reporting.
• 4 years’ experience with scripting or automation to enhance monitoring capabilities.
• 2 years’ experience in Stakeholder management.

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Key Responsibilities:

• Grow and maintain the existing Bank liability and asset portfolios through enhanced relationship management.
• Gather market intelligence to Identify opportunities for Business growth and develop value chain synergies.
• Achieve the set targets in terms of numbers and value for both liability and assets.
• Ensure timely and accurate processing (appraisals and recommendations) of all credit applications and account opening documents within SLAs.
• Drive NFI through all digital platforms and cross sell other bank products (tills,credit cards,mobi,IBank,Lipa Karo,Malipo portal,Sahal,Bancassurance)
• Manage overall PAR for all Micro and SME credit facilities at the branch to ensure it is below 5% and early Vintage at 0.25%.
• Grow and maintain Biashara Club Portfolio and revenue through membership recruitment, facilitate and coordinate Biashara club activities. 
• Overall management/ monitoring of the branch products to ensure Nil frauds and losses.
• Constantly review service delivery standards to achieve and maintain excellent customer service.
• Enterprise Wide Risk Management -Adherence to Standard Operating Procedures (SOPS),Anti-Money Laundering(AML),combating the Financing of Terrorism(CFT) and know your customer (KYC) procedures in order to mitigate against losses,frauds,forgeries,and regulatory penalties..

The Person 

Bachelor's Degree from a recognized university.

At least 4 years General Banking experience of which one must have:

• 1-year Experience in Sales.
• 1-year Experience in Customer Service/Relationship Management.
• 1-year Experience Credit Analysis.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business.
• Excellent sales and client relationship skills.
• Demonstrate sound knowledge of banking business and operations

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Key Responsibilities:

• To be responsible for best practise in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance. 
• Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress. 
• To provide guidance, facilitate approval or rejection of changes in the ICT environment. 
• Responsible for preparation of forecasts and evaluation of the actual impact of changes.
• Act as the ICT liason for respective project teams and functional managers involved in various ICT related projects and changes. 
• To evaluate and ensure readiness for change and be responsible for implementing or rejecting change assignments. 
• Provide support and management of necessary communication activities related to the changes within department and stakeholders. 
• Develop, set and enforce quality assurance standards in all systems change development initiatives. 
• Research on latest technologies and best practice to support continuous improvements in systems and applications’ quality and efficiency. 
• Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank.
• Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports. 
• To support in developing, review and maintain ICT quality management policies and processes that drive improvements in performance and customer satisfaction. 
• To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective management of changes within ICT Division. 
• To deliver effective testing outcomes against the pressures of time, cost and quality.
• To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices. 
• To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification 
• Provide team leadership and capacity building of the team assigned within Change Management. 
• To support a culture of knowledge management and continuous improvement within the unit. 
• To determine and maintain standard operational procedures for the change management unit. 
• Ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities 
• To keep up with new technologies and proactively drive innovation with new ideas available. 
• Ensure adherence to the change management policy and ensure that it is strictly adhered to within the unit. 
• Ensure adherence of the Bank policies, procedures, guidelines and regulations 

Skills & Experience:

• Bachelor’s degree in ICT or related field.
• ITIL Certification
• Professional Banking Qualifications
• Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level 
• Advanced level of knowledge and experience in change management
• Experience of working with MO365, SQL, windows 11 
• Experience and exposure on Database queries 
• Experience and exposure of File formats 
• Experience of Interfaces and file management
• Excellent leadership & team management skills 
• Ability to meet tight deadlines and remain calm under pressure
• Good communication (oral, written and presentation) & interpersonal skills 
• Sound knowledge of Bank operations, policies & procedures 
• Knowledge of trends in the banking and IT Industry 
• Customer focused and ability to relate to business objectives 
• Appreciation of Information Security standards and practice 
• Experience and demonstrated knowledge of DR and BCP Planning 
• Understanding of logging techniques 
• Understanding of Core Banking system administration
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Excellent stakeholder management skills

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KEY RESPONSIBILITIES:

• Develop and maintain strong relationships with existing and potential customers. 
• Maintain and grow the existing SAHL customers through enhanced Relationship
• Achieve the set targets in terms of numbers and values for both Liabilities and Assets
• Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
• Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
• Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
• Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
• Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products

The Person

For the above position, the successful applicant should have the following: 

• University Degree from a recognized institution.
• Professional qualification/certification in Sharia /Islamic Banking is an added advantage. 
• 4 years’ work experience in General Banking, with at least:
• 2-year experience insales.
• 2 years Sharia banking knowledge
• 2-years’ bank credit knowledge 

go to method of application »

KEY RESPONSIBILITIES:

• Develop and maintain strong relationships with existing and potential customers. 
• Maintain and grow the existing SAHL customers through enhanced Relationship
• Achieve the set targets in terms of numbers and values for both Liabilities and Assets
• Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
• Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
• Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
• Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
• Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products

The Person

For the above position, the successful applicant should have the following: 

• University Degree from a recognized institution.
• Professional qualification/certification in Sharia /Islamic Banking is an added advantage. 
• 4 years’ work experience in General Banking, with at least:
• 2-year experience insales.
• 2 years Sharia banking knowledge
• 2-years’ bank credit knowledge 

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Key Responsibilities

• Develop policies,standard operating procedures to enable data protection compliance across KCB Group under the supervision of the Head of Data Protection. 
• Development of matrices and frameworks to measure data protection compliance in the Bank in accordance to respective data protection legislations. 
• Review controls implemented by the Bank and group subsidiaries to inform, advise, and issue recommendations to the business with regards to Data Protection, Privacy, and Compliance.
• Assist Head of Data Protection to develop Processes and Procedures that will assist in compliance with Data Protection Act
• Regularly training stakeholders involved in Data collection/processing. 
• Maintain and update the Personal Data inventory for respective locations, ensuring reconciliation with the Information Technology Asset inventory.
• Monitoring performance and providing advice on the impact of Data Protection efforts.
• Conducting Data Privacy impact assessments at the initiation of any new/modified business process, facility, service, or technology that shall impact KCB privacy posture.
• Conduct regular assessment to ensure the Bank’s compliance with the Data Protection laws.
• Be proactive in horizon scanning for proposed and actual changes to Data Protection laws and guidance to ensure awareness of changes in the regulatory environment, and to advise the business on how to be market-leading in its Data Protection strategy.
• Identify and evaluate the Bank’s Data processing activities and keep the Bank’s Data processing inventory always updated. 
• Responding to Data subjects to inform them about how their personal data is being used and what measures the Bank has put in place to protect their data.
• Work collaboratively and proactively with the legal and compliance team in relation to Data Protection issues. 
• Perform other related duties as emanates from the post, as and when assigned by the Supervisor.
• Provide Business continuity risk liaison at peer levels across specialist support and risk functions. (Legal, Audit, Risk, HR, Finance, Forensic investigations, and Insurance) 

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree from a recognized university 
• Professional Qualifications in Any risk management/data protection will be an added advantage  
• 5 years of Relevant Experience is Required as well as the following:
  • 2 years’ experience in data protection is essential 
  • 5 years’ experience in risk management is desired 
  • 1 year experience in project management is an added advantage 
  • 1 year’ experience in audit is desired
  • 2 years’ experience in banking operations is an added advantage 
  • 2 years’ experience in research desired