Digital Financial Services Manager, Growth – International Anglophone (Ug, Tz, SS) at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Revenue targets: responsible for ensuring that DFS revenues and profitability targets are met across and within the Anglophone international business. 
• Incubate and drive-up scaling, penetration, adoption, and embedment of new digital products / enhancements within and across the Anglophone international business.
• Ensuring digital products distribution is achieved based on DFS route to market Agents, Merchants, Aggregators and Partners). 
• Leverage the branch network and resources to drive penetration and scaling of new digital products / enhancements through embedded market activations and training engagements. 
• Gather market information and deep insights to help commercialization teams develop and fine tune digital products and GTM solutions for the Anglophone international business.
• Grow and sustain a healthy sales pipeline of merchants, value chain partners and customers to scale to value new and current digital products.
• Seek, chronicle, and deploy digital sales process innovation and best practice across and within all Francophone international businesses. 
• Collaborate with international business partners (DFS group and country teams) to secure deeper penetration, advocacy, and championing of the delivery to value of digital products and services.
• Design and deploy innovative localized go to market strategies and tactics to quickly scale recruitment and conversion of digital product customers in line with business case for current and new digital products / enhancements.
• Ensure the various Country DFS, Retail, CX and channels teams within the Anglophone international business are trained and have all the tools of trade available for execution success.

DAILY RESPONSIBILITIES: 

• Incubate, advocate, embed and drive usage of digital products and services that will deliver the DFS revenue and profitability targets within and across the allocated international business.
• Propose new products and services that will profitably meet customer expectations and needs whilst adhering to the KCB international business strategic goals. 
• Drive usage and retention of the products on the digital platform through promos, campaigns, and analytics.
• Ensure Training and customer education is done across the various international business units and with relevant stakeholders /partners.

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university.
• At least five years in managerial experience in leading digital financial products and managing teams, including specific experience in the following areas: 
  • Sales management in financial services or fintech sector
  • Driving country &/or multi-country sales 
  • Delivery of digital consumer and business products in a high growth environment
  • Building relationships and networks 
  • Project Management/Relationship Management.
  • Mobile Money, payments or Lending Platform Support.
  • Credit Analysis & Lending